Jordan McElyea
Fort Myers,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Manager
Surf Style
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server/Hostess
Cheddar's Scratch Kitchen
01.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Sales Associate
Zoom Tan - Tanning Salon
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Server
Sticky Licky Ice Cream
03.2022 - 09.2022
- Cultivated warm relationships with regular customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Completed milkshakes and ice cream desserts for customers.
Distribution Team Leader
Bluegrass Supply Chain Services LLC
09.2021 - 01.2022
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
- Evaluated and analyzed current work methods and recommended ways to eliminate inefficiencies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Investigated operational errors to determine cause and recommended corrective actions.
- Maintained inventory and completed all shipping paperwork.
Education
Bachelor of Science - Marine Biology
Florida Gulf Coast University
Fort Myers, FL12.2024
Associates - Business
Columbia Southern University
Orange Beach, AL12.2023
High School Diploma -
South Haven Christian School
Springfield, TN05.2020
Skills
- Customer Relations
- MS Office
- Inventory management
- Data analysis
- Task prioritization
- Process improvement
- Organizational skills
- Problem-solving abilities
Timeline
Manager
Surf Style
08.2023 - Current
Server/Hostess
Cheddar's Scratch Kitchen
01.2023 - 07.2023
Sales Associate
Zoom Tan - Tanning Salon
06.2022 - 09.2022
Server
Sticky Licky Ice Cream
03.2022 - 09.2022
Distribution Team Leader
Bluegrass Supply Chain Services LLC
09.2021 - 01.2022
Bachelor of Science - Marine Biology
Florida Gulf Coast University
Associates - Business
Columbia Southern University
High School Diploma -
South Haven Christian School