Jordan McKinney
Indianapolis,IN
Summary
Dynamic hospitality leader with extensive operations experience. Proven track record in optimizing operations that correlates to enhanced guest satisfaction through effective problem-solving and performance evaluation. Skilled in vendor negotiation and labor cost control, driving profitability while fostering a culture of excellence.
Overview
13
13
years of professional experience
Work History
Director of Rooms
Omni Severin Hotel
Indianapolis, IN
06.2024 - Current
- Collaboratively led a 6-month, 424-guest room, $24 million hotel renovation.
- Oversaw program system launches on property such as OnTrack, Canary, and Day Force.
- Collaborated with both housekeeping and engineering teams to address room issues promptly.
- Oversaw budgeting process for Rooms Division departments; monitored labor costs and other expenses to ensure maximum profitability.
- Established performance standards for all divisions within the Rooms Department; evaluated staff performance against these standards.
- Optimize Medallia and other social sites for hotel experience feedback.
- Negotiated contracts with outside vendors for goods and services required by the Rooms Division departments.
- Managed room inventory and allocation for optimal guest satisfaction.
- Provided leadership support during periods of high volume activity; maintained an environment conducive to excellent customer service.
Director of Front Office
Omni Severin Hotel
Indianapolis
10.2023 - Current
- Oversee day to day front office and guest services operations
- Revamp the training materials for the front office team and oversee the on boarding process for new associates
- Strategize Medallia feedback with operations leaders to ensure all items that need attention are addressed
- Coach and Counsel team members as needed based on hotel policy through progressive discipline
- Manage department/division budget for supplies and uniforms
- Organize materials and attendance of monthly ATGT Meetings
- Maintain department labor, scheduling, and payroll processing
- Coordinated Rooms LID program and training with hotel leaders.
Director of Housekeeping
Omni Severin Hotel
Indianapolis
06.2021 - 10.2023
- Oversee the team running the day-to-day housekeeping operation
- Oversee the on boarding process for new associates
- Coaching and Counseling
- Collaborated with engineering on CARE and biannual laundry PM
- Responsible for monthly inventories and checkbooks management
- Maintain department labor, scheduling, and payroll processing
- Launch and support the self-inspection program to ensure guest rooms meet Omni standard
- Implement brand standards post pandemic
- Launch Severin PDQ
- Coordinated Rooms LID program and training with hotel leaders.
Executive Housekeeper
Hyatt Regency Indianapolis
Indianapolis
02.2019 - 06.2021
- Oversee the daily housekeeping operations
- Manage the on boarding process for new team members
- Coach and Counsel associates
- Oversee long term projects such as deep clean, carpet cleaning, etc
- Responsible for inventories, ordering and maintaining budgets
- Track daily department productivity
- Scheduling and Payroll
Assistant General Manager
Hyatt Place Indianapolis Airport
Indianapolis
07.2018 - 02.2019
- Scheduling and payroll management
- Responsible for food, liquor and housekeeping inventories
- Responsible to prepare cash deposits and managed petty cash banks
- Responded to Medallia feedback
- Coached and Counseled as necessary
- World of Hyatt Specialist for the hotel
- Set meeting rooms for contracted groups
Assistant Executive Housekeeper
Hyatt Regency Indianapolis
Indianapolis
01.2017 - 07.2018
- Assisted in Opening and Closing daily housekeeping boards
- Ran the department Inventory and Ordering program, which included balancing the department checkbook
- Coach and Counsel associates
- Respond to Medallia feedback
- Assisted productivity tracking
- Planned deep clean
- Scheduling, and payroll management
Housekeeping Supervisor
Hyatt Regency Indianapolis
Indianapolis
07.2016 - 01.2017
- Ensure the operation was productive but yielded excellence in customer service
- Close daily housekeeping boards and ensure proper incentives were paid to associate correctly
- Quality assure in public spaces and guest rooms on my shift
- Coaching and Counseling when necessary
- Correspond to Medallia feedback as necessary
- Ensure housekeeping yard was clean and ready for the next business day.
Lead Gallery Host
Hyatt Place Indianapolis Airport
Indianapolis
11.2014 - 07.2016
- All duties listed above in Gallery Host, while also running a shift
- Coach team members on the spot when necessary
- Assisted with taking inventory
- Learned and assisted with Night Audit.
Front Desk Agent/PBX/Regency Club Attendant
Hyatt Regency Indianapolis
Indianapolis
01.2013 - 10.2014
- Manage the arrival and departure experience for guests of the hotel
- Answer general in-person and phone questions, and assisted with the concierge program.
Education
High School Diploma -
Baptist Academy
Indianapolis, IN05-2011
Skills
- Staff training and development
- Problem-solving abilities
- Managing Operations and Efficiency
- Reservation and Revenue management
- Process Improvement
- Strong communication and interpersonal skills
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluation
- Labor cost control
- Program and systems implementation
- Front office and guest services management
- Safety and security management
- Housekeeping and laundry management
Education and Training
other
Timeline
Director of Rooms
Omni Severin Hotel
06.2024 - Current
Director of Front Office
Omni Severin Hotel
10.2023 - Current
Director of Housekeeping
Omni Severin Hotel
06.2021 - 10.2023
Executive Housekeeper
Hyatt Regency Indianapolis
02.2019 - 06.2021
Assistant General Manager
Hyatt Place Indianapolis Airport
07.2018 - 02.2019
Assistant Executive Housekeeper
Hyatt Regency Indianapolis
01.2017 - 07.2018
Housekeeping Supervisor
Hyatt Regency Indianapolis
07.2016 - 01.2017
Lead Gallery Host
Hyatt Place Indianapolis Airport
11.2014 - 07.2016
Front Desk Agent/PBX/Regency Club Attendant
Hyatt Regency Indianapolis
01.2013 - 10.2014
High School Diploma -
Baptist Academy