Jordan McLaughlin
Millcreek,UT
Summary
Dynamic bartender with a proven track record at Cottonwood Country Club, excelling in high-volume service and customer satisfaction. Renowned for strong multitasking and a service-oriented mindset, I fostered loyal clientele through engaging interactions and crafted exceptional cocktails, enhancing the overall guest experience. Highly reliable team player dedicated to maintaining a positive work environment.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
Work History
Bartender
Cottonwood Country Club
05.2024 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Shift Lead
Beans And Brews
06.2022 - 11.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Team Member
Shake Shack
11.2019 - 04.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Geoscience - Geology
University of Utah
Salt Lake City, UTSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Menu memorization
- Service-oriented mindset
- Suggestive selling
- Aloha POS
Timeline
Bartender
Cottonwood Country Club
05.2024 - 05.2025
Shift Lead
Beans And Brews
06.2022 - 11.2024
Team Member
Shake Shack
11.2019 - 04.2020
Geoscience - Geology
University of Utah