Jordan McMillan
Summary
Dynamic leader with a proven track record at Otis Elevator Company, adept in fostering collaborative leadership and strategic planning. Spearheaded business transformation, enhancing operational efficiency and stakeholder relations across North America. Achieved significant growth and fostered a culture of continuous improvement, demonstrating exceptional team management and decision-making skills.
Overview
14
14
years of professional experience
Work History
Senior Director, Key Accounts
Otis Elevator Company
09.2023 - Current
- Leads our Key Account department across the US & Canada. Managing a $450M service business with a team of 22 individuals, 8 of which are direct reports.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
Sr. Director, Sales
Otis Canada Inc.
11.2018 - 08.2024
- Led Otis Canada Inc. sales organization.
- Responsible for all lines of service; Maintenance, Repair & Modernization.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Met with department supervisors and provided staff support to attain organizational goals.
- Navigated complex regulatory environments to ensure compliance with local laws, standards, and regulations relevant to the business domain.
Associate Director, General Management
Otis Canada Inc.
10.2017 - 11.2018
- Overall P&L, EH&S and Operational responsibility of the Mississauga branch.
- Led salary teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Indirectly led over 200 field mechanics.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
General Manager
Otis Elevator Company
02.2015 - 10.2017
- Overall P&L, EHS and Operational responsibility of the downtown Toronto branch.
- Led a team of 15 salaried employees and 80 field mechanics.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Account Manager
Otis Canada Inc.
02.2013 - 02.2015
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Account Manager
Otis Canada Inc.
05.2011 - 02.2013
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
BBA - Commerce
Brock University
Canada Skills
- Collaborative leadership
- Culture transformation
- Team management
- Stakeholder relations
- Team building and motivation
- Key performance indicators
- Pipeline development
- Strategic planning
- Decision-making
- Strategies and goals
- People management
- Charismatic leader
Timeline
Senior Director, Key Accounts
Otis Elevator Company
09.2023 - Current
Sr. Director, Sales
Otis Canada Inc.
11.2018 - 08.2024
Associate Director, General Management
Otis Canada Inc.
10.2017 - 11.2018
General Manager
Otis Elevator Company
02.2015 - 10.2017
Account Manager
Otis Canada Inc.
02.2013 - 02.2015
Account Manager
Otis Canada Inc.
05.2011 - 02.2013
BBA - Commerce
Brock University
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