Rachel Conrad
Columbus,OH
Summary
Enthusiastic and proactive professional dedicated to fostering a positive team environment and driving collaborative success through a positive mindset and empowerment, while prioritizing safety to ensure a secure workspace to thrive!
Overview
9
9
years of professional experience
Work History
Sr. Service Account Manager
Otis Elevator Company
03.2022 - Current
- Manage portfolios up to 750 units, equating to $2.3 million in revenue per year
- Initiate proactive communication with 400 property managers and building owners, ensuring comprehensive updates on elevator status and operations to enhance tenant satisfaction
- Exceed contract renegotiation and repair quotas while growing customer relationships
- Coordinate jobs and projects with customers and Otis’ operations to maximize positive customer experience
- Developed customer relationships, increase sales knowledge and skills, and partnered with operations to ensure customer satisfaction
- Collaborate with modernization supervisors to survey and create modernization opportunities utilizing Otis sales tools to present to customers.
Assistant Soccer Coach
Fairfield School District
05.2021 - 05.2022
- Support head coach and staff in all areas of team management, ensure safety and wellness of nearly 50 student athletes.
- Offer coaching points from experience and love of the game by evaluating individual players knowledge, skills and strengths to improve team development and skill
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility, and implementing reinforced daily goals and tasks
- Motivated athletes to become stronger, more agile and more effective through training habits and implementing coordinated regimens of practices and physical conditioning.
Pharmacy Operations Manager
Walgreens
01.2016 - 12.2021
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions within the guidelines of authorized company policies, laws, regulations and business ethics
- Ensure efficient pharmacy workflow and a positive patient experience to educate patients on possible drug interactions, potential side effects and optimal methods of administration
- Collaborated with pharmacy and store managers to maintain daily operations to Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility, and implementing reinforced daily goals and tasks
- Recruit, hire and train all incoming pharmacy technicians, provide direct supervision of 10 technicians
- Provide ongoing staff development and continued education to employees under my supervision
Education
Master of Business Administration -
University of Cincinnati
Cincinnati, OH10.2024
Bachelor of Science: Independent Studies -
University of Toledo
Toledo, OH08.2019
Skills
- Motivational Leadership Style
- Safety Awareness
- Workflow Planning- Time Management
- Efficient Cross-Functional Communications
- Self-Motivated with Strategic Planning
- Active Listening
Community Outreach
- IREM- Columbus Chapter 42 member: 2023- Present
- Mid Ohio- Food Collective Volunteer 2024
- Chambers of Commerce Member: Omaha & Sarpy County 2022-2023
- MASC Soccer Tournament Volunteer 2012-2021
- COVID-19 Testing Site Volunteer May 2020- October 2020
- Member of Kappa Delta Sorority August 2016 - August 2019
Internal Involvement
- Otis Engagement Council: 2024
- EleMates Mentorship: 2022- Present
- Otis Women In Technology: 2022- Present
- Otis Made to Move Program: 2022- Present
Timeline
Sr. Service Account Manager
Otis Elevator Company
03.2022 - Current
Assistant Soccer Coach
Fairfield School District
05.2021 - 05.2022
Pharmacy Operations Manager
Walgreens
01.2016 - 12.2021
Master of Business Administration -
University of Cincinnati
Bachelor of Science: Independent Studies -
University of Toledo
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