Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Melancon

Lafayette,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
Jennings, LA
10.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Manager

Sears
Lafayette, LA
11.2019 - 06.2023
  • Oversaw daily business operations
  • Understand customer needs and offer solutions and support Organize and coordinate sales
  • Recruit, hire, and train new sales representatives
  • Supervise sales representatives
  • Answer potential customer questions and follow-up call questions
  • Track weekly, monthly, and quarterly performance and sales metrics
  • Assist sales representatives and team in meeting and exceeding goals
  • Analyze accounting and financial data

Education

High School Diploma -

Eunice High School
Eunice, LA
05.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Sales team training
  • Staff Management
  • Sales expertise

Timeline

Customer Service Representative

Walmart
10.2023 - 03.2024

General Manager

Sears
11.2019 - 06.2023

High School Diploma -

Eunice High School
Jordan Melancon