Jordan Miller
Menifee,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Expert
Domino's Pizza
07.2022 - Current
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Coordinated consistent on-time deliveries of damage-free goods.
- Analyzed project risks, costs and benefits to make relevant recommendations.
- Collaborated with internal and external auditors to define and execute deficiency remediation plans.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Computer Technician
San Diego Job Corps
07.2017 - 01.2020
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
Education
Associate of Applied Science - Office Administration
Mt San Jacinto College
San Jacinto, CA12.2023
No Degree - Computer Technician
San Diego Job Corps Center
Imperial Beach, CA10.2019
Skills
- Recordkeeping Requirements
- Safe Vehicle Operations
- Accurate Documentation
- Delivery Scheduling
- Safety Procedures
- Global Positioning Systems (GPS)
- Closing Procedures
- Heavy Lifting
- Vehicle Inspection
- Special Requests
- Route Planning
- Package Security
- Software Application Testing
- Hardware Installation
- Critical Thinking
- Issue Resolution
- Training Junior Team Members
- Help Desk Assistance
- Hardware Replacement
- Active Listening
- PC Refurbishment
- Attention to detail
- Hard working
- Motivated
- Ready to learn
Certification
CompTIA A+ certification.
Timeline
Delivery Expert
Domino's Pizza
07.2022 - Current
Computer Technician
San Diego Job Corps
07.2017 - 01.2020
Associate of Applied Science - Office Administration
Mt San Jacinto College
No Degree - Computer Technician
San Diego Job Corps Center