Jordan Miller
Taylor ,MI
Summary
Professional with strong background in customer service and sales support. Known for adaptability and reliability, with focus on collaboration and achieving goals. Proficient in CRM software, communication, and problem-solving. Proven track record of successfully managing customer accounts and facilitating smooth sales processes.
Overview
4
4
years of professional experience
Work History
Production Line Operator
Neapco Drivelines
09.2024 - Current
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Maintained a safe working environment by adhering to safety protocols, and conducting routine inspections
- Made sure that products were produced on time and are of good quality.
Customer Sales Support
Alpine Power Systems
05.2023 - 09.2024
- Supported sales associates with product knowledge, ensuring smooth customer interactions during peak hours.
- Managed high call volumes of up to 200 calls, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed approximately 10 customer accounts by building strong relationships with clients through attentive service, leading to repeat business and referrals.
PRODUCTION WELDER
AUTOKINITON
02.2022 - 05.2023
- Managed inventory of supplies necessary for successful completion of welding jobs
- Implemented effective strategies for improving efficiency throughout the entire production process from setup through final inspection stages
- Performed preventative maintenance checks on all welding machines regularly ensuring optimal performance levels at all times
SALES ASSOCIATE
HOMEGOODS
04.2021 - 02.2022
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Cultivated relationships with new and existing customers to drive sales
- Utilized active listening techniques to identify customer needs/ wants and provide appropriate solutions
Education
ASSOCIATE IN ARTS (A.A.) -
WAYNE COUNTY COMMUNITY COLLEGE
Taylor, MI05.2022
Skills
- Exceptional customer support
- Customer support strategy
- Customer account management
- Critical thinking
- Call center experience
- Assembly procedures
- Workplace organization
Timeline
Production Line Operator
Neapco Drivelines
09.2024 - Current
Customer Sales Support
Alpine Power Systems
05.2023 - 09.2024
PRODUCTION WELDER
AUTOKINITON
02.2022 - 05.2023
SALES ASSOCIATE
HOMEGOODS
04.2021 - 02.2022
ASSOCIATE IN ARTS (A.A.) -
WAYNE COUNTY COMMUNITY COLLEGE
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