Jordan Millham
St. Louis,MO
Summary
Results-oriented healthcare professional in management operations with a proven track record of high productivity and efficient task execution. Specializes in strategic planning, team leadership, and operational improvement, driving enhanced performance across diverse teams. Demonstrates strong communication and problem-solving abilities to implement effective business strategies seamlessly. Committed to fostering a culture of continuous improvement within healthcare settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Leader, Rx
CVS Health
St. Louis, MO
07.2024 - Current
- Managed comprehensive operational activities within the designated district.
- Manages scripts, inventory, payroll, asset protection, and shrink budgets through effective execution of business plans.
- Analyzes competitive landscape and identified emerging business trends.
- Unifies efforts of front store and pharmacy teams on both new and ongoing programs and execution plans across the district.
- Directed initiatives focused on optimizing healthcare outcomes.
- Facilitates discussions on district strategies and resolves store-related challenges.
- Strategized and implemented methods for differentiated customer service.
- Maintains compliance with laws governing pharmaceutical practices.
- Designed and implemented district talent plans consistent with broader organizational objectives.
- Developed strategies boosting colleague engagement and professional development within the district.
- Enhanced team capabilities through focused hiring practices for Store and Pharmacy Managers, Staff Pharmacists, and interns.
- Accountable for aligning district talent with strategic outcomes.
Adjunct Clinical Instructor
St. Louis College of Pharmacy
St. Louis, MO
07.2015 - Current
- Facilitated Interprofessional Discussion groups in collaboration with St. Louis College of Pharmacy, Goldfarb School of Nursing, Washington University School of Medicine, and St. Louis University Occupational Therapy and Physical Therapy programs
- Facilitated Advanced Community Practice Laboratory and Advanced Clinical Laboratory in collaboration with Saint Louis College of Pharmacy to 30 current 5th-year students
- Assisted in the development of proper counseling methods through case-based education
- Utilized MyDispense software to educate on proper dispensing techniques
- Educated on over-the-counter therapies including proper use, administration techniques, and follow-up on 8 different categories of medications
- Leadership of in-class MTM assessment using Outcomes platform
- Educated students on the proper use of glucometers and medications for the treatment of diabetes
- Assessed overall performance of students by providing one-on-one feedback during laboratory and through email
- Graded weekly assignments with feedback to students on areas of strengths and opportunities
Area Healthcare Supervisor
Walgreens
St. Louis, MO
11.2016 - 07.2024
- Enhanced patient care by overseeing and optimizing pharmacy operations within 65 stores throughout the St. Louis region.
- Served as the clinical healthcare expert for the area not limited to the following topics: Specialty pharmacy operations and growth, Immunization compliance, training, and execution, adherence initiatives, comprehensive loss from pharmacy operational/process opportunities, Quality process improvement
- Collaborated with District Managers to pinpoint key opportunities in pharmacy operations.
- Executed comprehensive COVID-19 testing and vaccination strategy targeting long-term care facilities.
- Supervised and enhanced area quality trends using data and reports to address key improvement areas.
- Conducted strategic dialogues to drive continuous improvements in pharmacy quality metrics.
- Work with cross-functional teams to suggest enhancements in processes for quality improvement.
- Focused on elevating patient outcomes and experiences across seven specialized HIV pharmacies and one fertility branch.
- Monitored opioid prescription practices through utilization of internal reports, ensuring regulatory adherence.
- Acted as regional compliance expert for Missouri state.
- Contributed to discussions at Board of Pharmacy meetings based on proposed agendas.
Pharmacy Manager
Walgreens
St. Louis, MO
05.2015 - 11.2016
- Coordinated establishment of more than 30 external flu shot locations through program execution.
- Performed responsibilities in an interim faculty position linking Walgreens to St. Louis College of Pharmacy.
- Facilitated partnership with EFA to ensure ongoing free monthly HIV screenings.
- Executed a significant decrease in average wait time and increase in verified by promised time
- Developed action plans in collaboration with Store Manager using Key Performance Indicators and scorecards.
- Streamlined crucial processes like patient contact efforts, handling exceptions and managing stock levels resulting in enhanced pharmacy performance.
- Streamlined initiative strategies across districts with weekly follow-ups and resource dissemination.
- Collaborated with regional market specialty sites to maintain consistent execution on company specialty focuses.
District Pharmacy Supervisor
Walgreens
Milwaukee, WI
07.2011 - 05.2015
- Engaged in operational excellence by conducting regular store visits.
- Successfully launched four HIV Centers of Excellence by executing strategic health-focused programs.
- Acted as subject matter expert for the immunization program by enhancing internal and external relationships.
- Collaborated with state officials to enhance the Vaccine for Children initiative, reaching 50 new sites in Wisconsin.
- Partnered with District Loss Prevention Manager to achieve the lowest pharmacy loss rate in over five years.
- Led district-wide Continuous Quality Improvement Programs to enhance data entry precision.
Pharmacy Manager
Walgreens
Black Jack, MO
01.2009 - 05.2011
Staff Pharmacist
Walgreens
St. Charles, MO
06.2008 - 01.2009
Education
Pharm.D. - Pharmacy
St. Louis College of Pharmacy
St. Louis, MO01.2008
Skills
- Team Leadership Expertise
- Workforce Engagement
- Leadership in Operations
- Strategic Business Leadership
- Skill Development and Training
- Customer Service Excellence
- Effective Written Communication
- Strong Verbal Communication
- Healthcare Expertise
- Expertise in Pharmacy Practices
- Resilient Response to Challenges
- Cross-Functional Cooperation
- Knowledge of Industry Regulations
Affiliations
- Director of University and Health Sciences in St. Louis Alumni Council Member of Missouri Board of Pharmacy Working Conditions Task Force
- Adjunct Clinical Instructor for St. Louis College of Pharmacy
- Member of Missouri Pharmacist Association
- Member of Missouri Pharmacist Association Legislative Committee
- Member of Missouri Pharmacist Association Membership Committee
- Preceptor for St. Louis College of Pharmacy
- Residency Preceptor Training Program through St. Louis College of Pharmacy
- APhA Certified Immunizer
- APhA Faculty Immunization Trainer
Certification
- Missouri, In good standing
- Illinois, In good standing
Timeline
District Leader, Rx
CVS Health
07.2024 - Current
Area Healthcare Supervisor
Walgreens
11.2016 - 07.2024
Adjunct Clinical Instructor
St. Louis College of Pharmacy
07.2015 - Current
Pharmacy Manager
Walgreens
05.2015 - 11.2016
District Pharmacy Supervisor
Walgreens
07.2011 - 05.2015
Pharmacy Manager
Walgreens
01.2009 - 05.2011
Staff Pharmacist
Walgreens
06.2008 - 01.2009
Pharm.D. - Pharmacy
St. Louis College of Pharmacy