Sofia Gross
St. Petersburg,FL
Summary
Strategic and performance-driven District Leader, RX with multi-market leadership experience across Port St. Lucie, Delray/Boca Raton, Brickell/Sweetwater, and Naples. Recognized for stabilizing complex markets, developing high-performing pharmacy teams, and delivering strong operational, compliance, and financial results. Proven ability to build and retain top pharmacy talent, enhance patient service, and achieve strong compliance results across all stores. Drive business performance through coaching, operational rigor, and data-driven decision-making while fostering a culture of inclusion, excellence, and colleague engagement.
Overview
4
4
years of professional experience
Work History
District Leader, RX
CVS Health
Naples, FL
05.2023 - Current
- Lead 18 pharmacies achieving 100% operational compliance YTD and zero extreme GPS brand-risk stores
- Maintained zero GPS health stores at the DRD level through consistent performance oversight.
- Standardized district operating routines improving workflow stability and efficiency.
- Achieved MSH of 4.20 (2024) and 3.60 YTD as of October 2025
- Managed district labor and financial metrics amid staffing challenges and market complexity
- Maintained financial stability through proactive planning and resource allocation
- Stabilized a historically challenged staffing environment in Naples, strengthening retention and bench depth
- Led talent pipeline strategy for interns, new graduates, DSP, Staff Pharmacists, and Pharmacy Managers
- Deliver coaching, performance plans, and timely reviews to elevate leadership capability and operational outcomes.
- Cultivate a culture of inclusion, recognition, and growth to support long-term retention and engagement.
- Translated regional priorities into actionable market strategies improving workflow, clinical services/immunization, inventory, and patient experience.
- Leveraged business analytics to diagnose root causes and implement targeted improvement plans
- Partnered with front-store leadership to elevate customer service consistency
District Leader, RX
CVS Health
Port St. Lucie, FL
08.2021 - 05.2023
- Improved operational performance and team engagement through structured coaching for front store and pharmacy (22 stores)
District Leader, RX
CVS Health
Delray/Boca Raton, FL
- 05.2023
- Strengthened district culture, succession planning, and store performance for front store and pharmacy (22 stores)
District Leader, RX
CVS Health
Brickell & Sweetwater, FL
- 05.2023
- Delivered strong compliance and workflow outcomes in a high-complexity market (18 stores)
Education
Doctor of Pharmacy -
Nova Southeastern University
Davie, FLSkills
- Multi-Market Leadership
- Pharmacy Operations & Compliance
- Talent Pipeline Development
- Coaching & Performance Management
- Labor Management
- Financial Management
- Performance Management
- Clinical Services Optimization
- Workflow Efficiency
- Operational Standardization
- Customer Experience Leadership
- Risk Mitigation
- Operational Controls
- Change Leadership
- Culture Transformation
Timeline
District Leader, RX
CVS Health
05.2023 - Current
District Leader, RX
CVS Health
08.2021 - 05.2023
District Leader, RX
CVS Health
- 05.2023
District Leader, RX
CVS Health
- 05.2023
Doctor of Pharmacy -
Nova Southeastern University