Steven Griego
Miami,FL
Summary
Dynamic leader with extensive +25 year experience in retail leadership, adept at driving sales growth and enhancing customer experiences. Proven track record in team development and strategic business evaluation. Skilled in multi-market leadership and adaptability, managing over 200+ direct reports. Recognized for delivering top performance and fostering a collaborative, results-driven environment.
Overview
19
19
years of professional experience
Work History
Senior Manager
Apple INC
Miami, FL
10.2013 - Current
- Worked at various locations in 3 markets 7 stores from California and Florida.
- Manages 100+ direct reports maximizing business impact; employee experience, employee development, sales revenue growth, technical support, and B2B relations.
- Utilizes high level analytical metrics to improve day-to-day business operations focusing on balanced team and customer experience.
- Drove top results quarter over queer proven track record of results and top team experience.
- Delivered on the 'community store' methodology as a way to inspire the team into Apple's vision and purpose.
- Presents weekly meetings to cross-functional teams and higher level management on methodologies to improve day-to-day operations.
- Responsible for development guidance of manager leads and greater team.
- Assisted with establishing improved consistent accountability practices for Leadership and greater team to maximize overall performance.
- Responsible for two parts of the business; Shopping/Business and Operations and have held all experience AOR's in Apple retail.
- Held corporate immersion training for Market Team 1 and participated as a market resource for phase 5 ISGT program.
- Proven ability to drive amazing customer experiences - and results - through team development.
- Experience with diplomatically managing multiple commitments to customers, staff, and operations.
- Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
Area Manager Manager Multi Role
LS&CO / Levis
San Francisco, CA
06.2007 - 10.2013
- Lead a team of 500+ employees and volume of 40 million annually.
- Met and exceeded established store sales and performance goals monthly, quarterly and yearly.
- Lead a strong sales performance through inspirational leadership with high level management teams.
- Coached employees, ensuring that all associates/managers are fully trained on product knowledge and company history. (Denim Leadership)
- Lead a multi store location across a complex retail platform.
- Interviewed potential employees, hired, trained, mentored and coached retail teams.
- Managed inventory control for three locations with proven decrease in shrink year over year.
- Analyzed and measured business trends for quarterly planning strategy adjustments to deliver top business results.
- Development of tailor shop in shop program initiatives from hiring to customer engagement work flow and processes.
Education
High School -
Littlerock High School
Palmdale, CACal State Long Beach -
Cal State Long Beach
Long Beach, CASkills
- Self-starter
- Business evaluation
- Strategy recommendation
- Results-driven behavior
- Team leadership
- Inspiration
- Team development
- Adaptability
- Networking
- Customer management
- Organizational skills
- Multi-market leadership
- Leadership certification
Accomplishments
- Over all Store Performance Top 10 in AMR PQ
- Shopping Experience Last 3 Quarters top 10 STR performance in market and top 15 in AMR
- Operations Experience Last 2 Quarters # 1 in STR MT2 and top 5 AMR
- Positive Pulse improvement quarter over quarter +7 points
- Launched customer journey update one on point roll out and adaption across store and saw 15 point lift in timely assistance.
- Mentored leaders across MT2, Trained 3 new managers transitioning into experiences PQ and 2 new managers to Apple.
References
Available upon request.
Timeline
Senior Manager
Apple INC
10.2013 - Current
Area Manager Manager Multi Role
LS&CO / Levis
06.2007 - 10.2013
High School -
Littlerock High School
Cal State Long Beach -
Cal State Long Beach