Alejandra Rodriguez
Saint Paul,United States
Summary
Hospitality leader with over 10 years of experience in hotel operations and staffing management. Proven expertise in managing relationships with major hotel brands, driving operational improvements, and enhancing customer satisfaction across multiple markets.
Overview
12
12
years of professional experience
Work History
Regional Director
HEART OF THE HOUSE
2026.02 - Current
- Oversaw operations and business development across multiple markets in Southwest, enhancing market presence and growth opportunities.
- Led operational improvements, staffing solutions, pricing negotiations, and customer service initiatives, driving team efficiency and service quality.
- Managed client relationships with major hotel brands including Marriott, Hilton, Hyatt, Omni, Highgate, HEI, Atrium, White Lodging, and Four Seasons, fostering long-term partnerships and collaboration.
Business Development Manager
HEART OF THE HOUSE
2024.02 - 2026.02
- Identified and secured new business opportunities, enhancing hospitality partnerships across multiple markets.
- Oversaw sales processes, staffing quotes, contract negotiations, and client presentations to drive alignment with client needs.
- Established and nurtured relationships with hotel leadership teams and operations departments to foster collaboration.
District Manager
HEART OF THE HOUSE
2023.03 - 2024.02
- Led operations, staffing, recruiting, and business development across Iowa, Minnesota, Chicago, and Milwaukee markets to enhance market presence.
- Supervised onsite teams and coordinated recruiting efforts and daily operations across multiple locations to streamline performance.
- Cultivated client relationships to drive operational growth and ensure high service quality.
Market Manager
HEART OF THE HOUSE
2022.11 - 2023.02
- Oversaw recruiting, onboarding, scheduling, payroll approvals, and employee relations to foster a cohesive work environment.
- Coordinated staffing for housekeeping, laundry, banquets, and food & beverage departments to meet service demands.
- Managed daily staffing operations for multiple hotel properties and hospitality clients, ensuring optimal staffing levels.
Account Manager
HEART OF THE HOUSE
2018.03 - 2022.11
- Coordinated staffing operations, client communication, scheduling, and associate management to ensure seamless service delivery.
- Cultivated strong relationships with hotel leadership and onsite teams to enhance collaboration and service quality.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables for various accounts.
- Developed strategic account plans based on client needs and market trends.
Onsite Supervisor
JW Marriott Mall of America
2016.11 - 2018.03
- Supervised housekeeping associates onsite, ensuring adherence to brand standards and maintaining service quality.
- Coordinated training, inspections, scheduling, and daily operations to optimize team performance and service delivery.
- Managed daily operations for guest services and staff coordination.
- Oversaw inventory and supply management for seamless hotel operations.
- Trained and mentored team members on service standards and procedures.
Room Inspector
JW Marriott Mall of America
2016.06 - 2016.10
- Executed room inspections and quality control reviews to ensure compliance with standards.
- Supported housekeeping leadership by coordinating operational tasks and enhancing workflow efficiency.
- Inspected guest rooms for cleanliness and adherence to luxury standards.
- Coordinated with housekeeping staff to maintain efficient workflow and service quality.
- Conducted detailed evaluations of room amenities and furnishings for guest satisfaction.
Housekeeper / Houseperson / Public Area Attendant / Banquet Server
Radisson Blue Mall of America
2015.04 - 2016.06
- Cleaned and maintained up to 20 guest rooms per day, including VIP rooms, meeting hotel quality standards.
- Assisted room attendants by stripping rooms, removing trash, and stocking floors with linens and supplies to facilitate timely room turnover.
- Maintained public areas, including lobby, offices, and pool areas, to create a clean and welcoming environment for guests.
- Responded to guest requests and provided excellent customer service.
- Supported banquet events by assisting with setup, service, and breakdown to ensure seamless event execution.
- Managed uniform distribution for hotel associates across multiple departments.
- Maintained housekeeping office inventory and tracked uniform and supply levels.
Senior Teller
Scotia Bank
, Costa Rica
2014.06 - 2015.03
- Opened new customer accounts and actively promoted banking products and insurance packages, enhancing customer engagement.
- Assisted clients with daily banking transactions, including deposits, withdrawals, transfers, and account inquiries.
- Ensured accurate processing of financial transactions while maintaining compliance with banking policies and procedures.
- Delivered exceptional customer service while ensuring confidentiality of financial information, fostering trust and satisfaction.
- Supported cash management operations by managing ATM cash replenishment and balancing activities, ensuring operational efficiency.
- Assisted customers with account documentation and resolving missing information requirements.
- Participated in opening office procedures alongside the security team.
Education
Diploma - Business Administration
Colegio Universitario Boston
Costa RicaHigh School Diploma -
Colegio Las Américas
Costa RicaSkills
- Multi-Market Leadership
- Business Development
- Hospitality Operations
- Operations management
- Financial Oversight
- Sales & Negotiation
- Talent Acquisition
- Training & Development
- Team Leadership
- Client Relations
- Customer Service
- Problem solving
- Hospitality training
References
Available upon request
Work Authorization
Authorized to work in the United States
Systems And Software
- Salesforce
- WorkRecords
- TimeRack
- Avionté Bold
- Simplify
- Microsoft 365 (Excel, Outlook, PowerPoint, Word, Teams)
- LinkedIn Sales Navigator
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Regional Director
HEART OF THE HOUSE
2026.02 - Current
Business Development Manager
HEART OF THE HOUSE
2024.02 - 2026.02
District Manager
HEART OF THE HOUSE
2023.03 - 2024.02
Market Manager
HEART OF THE HOUSE
2022.11 - 2023.02
Account Manager
HEART OF THE HOUSE
2018.03 - 2022.11
Onsite Supervisor
JW Marriott Mall of America
2016.11 - 2018.03
Room Inspector
JW Marriott Mall of America
2016.06 - 2016.10
Housekeeper / Houseperson / Public Area Attendant / Banquet Server
Radisson Blue Mall of America
2015.04 - 2016.06
Senior Teller
Scotia Bank
2014.06 - 2015.03
Diploma - Business Administration
Colegio Universitario Boston
High School Diploma -
Colegio Las Américas