Jordan Mitchell

• Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
• Utilized product knowledge of foods and beverages to make suggestions to customers.
• Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
• Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

· Operated individually and as part of a team to maintain excellence in guest experience as part as the Disney College Program (full six-month program cut short due to COVID-19)

· Communicated with guests to meet their needs and ensure safety by following protocol and food handling practices

· Demonstrated efficient guest service in a fast-paced and high-volume environment, while also managing multiple tasks under pressure daily

· Trained new cast members

• Interacted with guests in order to ensure an optimal experience and provided a customized and efficient solution to any and all needs
• Provided technical product education
• Contributed to a respectful and inclusive team environment
• Performed product presentation tasks such as restock/destock, putting product back in place, and kept the floor up to company standards

• Processed cash and credit card transactions in a fast-paced environment
• Created happiness and provided excellent guest experience for a range of different people
• Organized inventory and stocked merchandise

• Supported customers to determine needs, recommend products, answer questions, and ensure a great customer experience

• Responsible for cashier, making drinks, and keeping customers satisfied