Jordan Moore
Baton Rouge,USA
Summary
Driven customer service representative with 8 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Prestige Beauty Advisor
Ulta
Baton Rouge, LA
08.2025 - 03.2026
- Delivered exceptional customer service and product knowledge to enhance client experiences.
- Assisted clients in selecting beauty products tailored to individual needs and preferences.
- Maintained cleanliness and organization of merchandise displays to optimize shopping experience.
- Trained new staff on product lines, sales techniques, and store policies for effective onboarding.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
- Analyzed inventory levels and contributed to restocking efforts, ensuring product availability for customers.
Stand Manager
Aramark LSU
Baton Rouge, LA
03.2023 - 11.2025
- Increased sales by effectively upselling food and beverage items to guests during events.
- Demonstrated flexibility in taking on additional responsibilities as needed for successful event execution, including setup/teardown tasks or assisting other departments when necessary.
- Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
- Supported venue marketing initiatives by promoting special offers or upcoming events to customers at the point of sale.
- Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.
- Maintained a safe work environment by adhering to health and safety regulations and promptly addressing potential hazards.
- Resolved guest concerns professionally and efficiently, resulting in increased satisfaction ratings from patrons.
- Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
Material management
Excel
Laplace, LA
07.2024 - 06.2025
- Handle and organize materials 50lbs and up.
- Collaborated with safety officers to implement new safety measures and improve overall site safety culture.
- Conducted regular inspections of scaffolding equipment to maintain safety compliance and operational efficiency.
- Aided in the transportation of scaffolding components to various job sites, ensuring timely delivery and setup.
- Followed instructions from supervisors to efficiently execute tasks related to scaffold setup and maintenance.
Patient Transport Attendant
Baton Rouge General Hospital
Baton Rouge, LA
02.2024 - 02.2025
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted in training new Patient Transport Attendants by sharing knowledge, expertise, and best practices to ensure high-quality patient care across the team.
- Improved patient satisfaction by providing timely and efficient transportation services within the hospital.
- Ensured patient safety during transport by closely adhering to established protocols and guidelines.
Sales Associate
Bath & Body Works
Baton Rouge, LA
04.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Administrative Executive Assistant
Student Health Center - LSU
Baton Rouge, LA
02.2022 - 12.2022
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Conducted research and collected and analyzed data to prepare reports and documents.
Customer Service Associate
LGC Hospitality
New Orleans, LA
01.2020 - 12.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Student Athletic Trainer
Bonnebel High School
03.2019 - 07.2020
- Earned a spot working with school athletic trainer.
- Inventoried training supplies and medical equipment.
- Collaborated with qualified professionals to evaluate athletes, outline treatments and plan care.
- Traveled with sports teams to assist in medical coverage.
- Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.
Education
Bachelor in Sociology - Sociology
Louisiana State University And A&M College
Baton Rouge, LA05-2027
Bachelor of Science - Psychology
Louisiana State University A&M College
Baton Rouge05-2027
Skills
- Customer Support
- Data Entry and Maintenance
- Creative Problem Solving
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Basic Life Support
- Patient Care
- Compassion and Empathy
- HIPAA Compliance
- Adaptable to change
- Staff Coordination
- Critical Thinking
- Computer Literacy
Certification
CPR certified 2020-2026
Timeline
Prestige Beauty Advisor
Ulta
08.2025 - 03.2026
Material management
Excel
07.2024 - 06.2025
Patient Transport Attendant
Baton Rouge General Hospital
02.2024 - 02.2025
Sales Associate
Bath & Body Works
04.2023 - 01.2024
Stand Manager
Aramark LSU
03.2023 - 11.2025
Administrative Executive Assistant
Student Health Center - LSU
02.2022 - 12.2022
Customer Service Associate
LGC Hospitality
01.2020 - 12.2022
Student Athletic Trainer
Bonnebel High School
03.2019 - 07.2020
Bachelor in Sociology - Sociology
Louisiana State University And A&M College
Bachelor of Science - Psychology
Louisiana State University A&M College