JORDAN MORALES
Pomona,CA
Summary
Dynamic professional with over four years of diverse experience in customer service, medication management, caregiving and court operations. Proven ability to deliver exceptional service while managing complex tasks in high-pressure environments. Skilled in effective communication, problem-solving, and collaboration, fostering positive relationships with both customers and team members. Committed to maintaining high standards of accuracy and confidentiality, while adapting to ever-changing demands. Eager to leverage expertise in a challenging new role that values dedication and teamwork.
Overview
7
7
years of professional experience
Work History
Court Services Assistant I
Superior Court of California County of Los Angeles
Pasadena
04.2025 - 11.2025
- Assisted with court operations and case management processes.
- Provided clerical support including document preparation and filing.
- Ensured compliance with court procedures and maintained confidentiality of records.
- Processed case files and maintained accurate records in case management system.
- Communicated effectively with attorneys and court personnel to facilitate proceedings.
- Managed scheduling and coordination of courtroom activities.
Medication Technician
Brittany House
Long Beach
12.2024 - 04.2025
- Administer medications accurately and timely to residents.
- Monitor residents for side effects and report changes in condition.
- Maintain accurate medication records and documentation.
- Collaborate with healthcare team to optimize medication management.
- Educate residents and families on medication protocols and safety.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored patient vital signs and responded to emergencies as needed.
Sales Associate
Lowe's Home Improvement
Chino Hills
09.2020 - 02.2021
- Delivered exceptional customer service, assisting customers with product selections and inquiries.
- Processed sales transactions efficiently and accurately, ensuring customer satisfaction.
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on company policies and best practices.
Utility Clerk/Cashier
Food 4 Less
West Covina
06.2019 - 03.2020
- Processed customer transactions efficiently and accurately, maintaining high levels of customer satisfaction.
- Managed inventory levels and restocked shelves, ensuring product availability and organization.
- Assisted in training new staff, fostering a collaborative team environment.
- Handled cash register operations, balanced cash drawers, and prepared daily financial reports.
- Implemented health and safety protocols, ensuring compliance with company standards.
Sales Associate
Lowe's Home Improvement
Chino Hills
10.2018 - 03.2019
- Delivered exceptional customer service by assisting customers in product selection and providing expert product knowledge.
- Managed inventory levels and ensured stock availability for high-demand items.
- Collaborated with team members to optimize store layout and improve customer flow.
- Trained new associates on product features and sales techniques.
- Processed transactions efficiently while maintaining accurate cash register operations.
Education
Occupational Science in Vocational Nursing
Stanbridge University
IrvineSome College (No Degree) - Administration of Justice
East Los Angeles College
East Los AngelesSkills
- Communication
- Problem Solving
- Empathy
- Patience
- Active Listening
- Conflict Resolution
- Time Management
- Multitasking
- Adaptability
- Teamwork
Personal Information
- Date of Birth: 11/13/99
- Nationality: Hispanic/Latino
Languages
Spanish
Professional
Timeline
Court Services Assistant I
Superior Court of California County of Los Angeles
04.2025 - 11.2025
Medication Technician
Brittany House
12.2024 - 04.2025
Sales Associate
Lowe's Home Improvement
09.2020 - 02.2021
Utility Clerk/Cashier
Food 4 Less
06.2019 - 03.2020
Sales Associate
Lowe's Home Improvement
10.2018 - 03.2019
Occupational Science in Vocational Nursing
Stanbridge University
Some College (No Degree) - Administration of Justice
East Los Angeles College