Jordan Moreland
Fayetteville,GA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowe's
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Warehouse Associate
Walmart
08.2021 - 01.2023
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted with any computer issues or scanner issues in the departments
Education
Associate of Applied Science - Cybersecurity
Georgia Military College
Fairburn, GA10.2024
High School Diploma -
Lovejoy High School
Hampton, GA05.2020
Skills
- IT support
- Quality Standards Compliance
- Security assessments
- System enhancement
- Configuration Management
- Incident Management
- Operating system management
- Data Recovery
- Customer Service
- IT Security Management
- Desktop support
- Software Installation
- Hardware maintenance
Timeline
Customer Service Associate
Lowe's
03.2024 - Current
Warehouse Associate
Walmart
08.2021 - 01.2023
Associate of Applied Science - Cybersecurity
Georgia Military College
High School Diploma -
Lovejoy High School