Ryan Sweeney
Columbia,MD
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Silver Spring, Barclay Construction
09.2017 - 04.2019
- Communicate with owner regarding customer requests and concerns
- Operate cash register, scan items, bag merchandise
- Maintain proper cash levels in register drawer and change machines
- Stock and refill products
- Maintain office functions – cleaning, dusting, moping, emptying trash
- Maintain a clean, organized work area
Payroll Assistant - Intern
Virtustream, Inc
Bethesda, MD
09.2016 - 08.2017
- Assisted the payroll administrator with completing the bi weekly payroll with entering new hires, processing timesheets, and terminations in the payroll software
- Worked directly with HR to keep home of records updated by performing audits with HCM to payroll reports to confirm information matched
- Prepared detail reports for management team.
Customer Service/IT Support
Sweeney Payroll LLC
Columbia, MD
- Present
- Provided IT support for small business payroll company
- Installed and configured computer hardware, software systems, networks, printers and scanners Responded in a timely manner to service issues and networks
- Provided technical support
- Set up accounts for new users
Education
Associate of Arts - General Studies
Montgomery Community College
Rockville, MD08.2023
Associate of Arts - Information Technology
Fredrick Community College
Frederick, MD09.2015
High School Diploma -
Brunswick Highschool
Brunswick, MD06.2011
Skills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- TIME MANAGEMENT
- VIDEO PRODUCTION
- IT Support
- Restoration
- Restoration Industry Experience
- Computer Hardware
- Desktop Support
- Network Support
- LAN
- Microsoft Windows
- Help Desk
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Creative Problem Solving
- Building Customer Trust and Loyalty
Languages
Timeline
Customer Service Associate
Silver Spring, Barclay Construction
09.2017 - 04.2019
Payroll Assistant - Intern
Virtustream, Inc
09.2016 - 08.2017
Customer Service/IT Support
Sweeney Payroll LLC
Associate of Arts - General Studies
Montgomery Community College
Associate of Arts - Information Technology
Fredrick Community College
High School Diploma -
Brunswick Highschool
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