Harold J. Thompson III
Summary
Highly driven professional with 2+ years experience in administrative coordination, program management, and negotiations. Proficient in customer service, sales, training organization, and ensuring program compliance with state and federal regulations. Passionate about cultivating and supporting career development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's
Deptford, NJ
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Apprenticeship Program Support Specialist
Camden Dream Center
09.2022 - 01.2025
- Arranges and conducts interviews with 50-100 potential candidates across the U.S. monthly.
- Registers hired apprentices for employment in conjunction with the U.S. Department of Labor, Maryland Department of Labor, and New Jersey Department of Labor.
- Closely communicates, monitors and performs annual updates with all hired apprentices before, during, and after the program.
- Facilitates a 94% employee retention rate among all apprentices who are hired through our employer pipeline.
- Maintains and updates an online database of over 100 Cisco Networking Academy locations across the state of New Jersey.
- Proctors and assists students during virtual courses guided by certified IT instructors in association with Cisco Systems, Inc.
- Schedules external and internal meetings with potential employer partners and Camden Dream Center staff.
- Partners with IT and IT-related organizations in the Southern New Jersey and Maryland regions to provide employment opportunities.
- Collaborates with post-secondary institutions in higher education and vocational environments to identify, assess and cultivate talent for career paths in Cybersecurity and other IT based occupations.
- Supervises the e-learning environment for the Camden Dream Center's Re-Entry Program, in partnership with New Beginnings Behavioral Health.
Appliance Sales Specialist
Home Depot
02.2022 - 04.2022
- Generated a net profit of over $10,000 in total appliance sales.
- Scheduled 3-5 appliance deliveries weekly.
- Demonstrated exceptional industry knowledge of popular appliance brands, e.g., GE, LG, Samsung, Whirlpool, Maytag, and Frigidaire.
- Actively listened to consumer input and devised technical solutions that met or exceeded consumer needs.
Sales Representative
Modern Business Wizards
11.2021 - 01.2022
- Sold over $1,000 in cell phones and cell phone plans.
- Negotiated with customers to successfully transition and upgrade them from their current carrier, plans, and devices to the latest electronic devices and accessories at a modest price.
- Traveled and conducted sales in select BJ's and Target locations across the state of Massachusetts.
Implementations Specialist
Meditech, Inc.
08.2021 - 09.2021
- Educated on how to conduct end-to-end implementation projects for 10+ clients, ensuring seamless deployment and user adoption of the Meditech software system.
- Learned about thorough testing and optimal quality assurance techniques to identify and resolve issues before go-live, usually resulting in a 95% client satisfaction rate among healthcare clients.
- Trained on how to provide ongoing support and troubleshooting assistance pre and post-implementation to address any client concerns, optimizing system performance.
- Prepared as a primary point of contact for clients throughout the implementation process, addressing inquiries and communicating project updates effectively.
Intern
E-Sports Gateway
05.2020 - 08.2020
- Worked alongside the Founder and Co-Founder in organizing global gaming tournaments and competitions.
- Utilized the digital platform of Discord to source and partner with leaders of trending E-Sports communities to sponsor and promote our team during online gaming events.
- Jointly engaged in projects with aspiring gamers, streamers, and influencers to boost productivity, brand recognition, and membership metrics.
Intern
CBS Corporation
05.2019 - 07.2019
- Researched, and analyzed news data, participating with supervisors, news directors, and camera crews on breaking stories.
- Assisted in the recording and documentation of daily news events, forwarding crucial information to the Media Supervisor.
- Experienced the sequential process, function, and relationship of media, and how it is separated and unified among the departments of News Desk, Digital Team, and Meeting Planning.
- Designed, edited, and managed social media blog posts and online news articles.
- Boosted the CBS News platform's visibility among Millennial and Gen Z viewers through seeking, observing, and replicating emerging, popular internet trends.
- Traveled with the CBS 03 camera crew to a plethora of distinct locations across the Philadelphia, Greater Philadelphia, and Southern New Jersey regions to observe the nature of reporting live on breaking news stories.
Education
B.S. - Integrated Science, Business, and Technology (ISBT)
LaSalle University
Philadelphia, PA05-2021
Skills
- Customer Service
- Talent Acquisition
- Sales & Promotions
- Exemplary Written and Verbal Communication
- Google Suite/Microsoft Office/Cisco Systems/Salesforce
- Analytical Skills
- Project Collaboration
- Corporate Negotiation and Partnerships
- IT Support
- Business and Technology Implementation
Accomplishments
Dean's List
LaSalle University May 2021
Certification
Introduction to Artificial Intelligence (AI) IBM https://www.coursera.org/account/accomplishments/verify/7HUJX8EJKBLG March 2024
Timeline
Customer Service Associate
Lowe's
03.2025 - Current
Apprenticeship Program Support Specialist
Camden Dream Center
09.2022 - 01.2025
Appliance Sales Specialist
Home Depot
02.2022 - 04.2022
Sales Representative
Modern Business Wizards
11.2021 - 01.2022
Implementations Specialist
Meditech, Inc.
08.2021 - 09.2021
Intern
E-Sports Gateway
05.2020 - 08.2020
Intern
CBS Corporation
05.2019 - 07.2019
B.S. - Integrated Science, Business, and Technology (ISBT)
LaSalle University
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