JORDAN MORRIS
Phoenix,AZ
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and creative with exceptional flexibility and resourcefulness.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Desert Financial Credit Union
Phoenix, AZ
09.2025 - 01.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Assisted customers with account management, ensuring accurate information and timely support.
- Collaborated with team members to streamline service processes, improving response times.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
- Analyzed customer feedback trends to identify areas for operational enhancements and service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
PAYROLL SPECIALIST
PAYCHEX
08.2022 - 01.2023
- Responsible for providing individual client services, as well as assigned client services. This included but was not limited to processing payroll, providing tax & filing documents or information, and updating clients account information ranging from payroll adjustments, bonuses, employment changes, address change and tax filing.
PATIENT RELATION
SERENITY TENDER CARE LLC
11.2019 - 08.2021
- Responsible for providing individual care to clients. Scheduling team members tasks to clients and making schedules. Provided aid/assistance to kids/young adults with disabilities or special needs. This ranged from exercise, distributing medicine, appointments, meals, special events and offered companionship/mentor.
TECH SUPPORT
ASURION/SPRINT COMPLETE
09.2019 - 12.2019
- I was responsible for listening to needs and preferences to provide accurate tech support advice for Sprint customers. I was responsible for assisting customers with completing the start-up steps for their new phone/services. I was responsible for confirming outages or downed systems in their area if necessary. I was also required to up-sell Sprint Complete Services which is a warrantee program that protects any device in their home with a Wi-Fi connection not just their Sprint devices.
AUTHORIZER
AMERICAN HOME SHIELD
04.2018 - 01.2019
- Handled authorization & services lines for American Home Shield residents and technician with their electrical, plumbing, pool and heating/AC. Completed purchases with cash, credit and debit payment methods. I was responsible for receiving and documenting item malfunctions that was listed as covered under the customer’s contract. Identified and explained the contract limitations on what we can & cannot cover under the contract. Performed research in response to inquiries and concerns regarding customer accounts. Hire and provide a tech to complete the required job to fix the customers covered item if needed.
CUSTOMER SERVICE
CITY OF PHOENIX
09.2017 - 03.2018
- Handled services lines for City of Phoenix residents with their water, sewer, and trash. Completed purchases with cash, credit and debit payment methods. Responsible for receiving and documenting customers account for financial systems. Identified and explained City of Phoenix products. Performed research in response to inquiries and concerns regarding customer accounts.
SECURITY GUARD
PROFESSIONAL ENTERTAINMENT MANAGEMENT (PROEM)
10.2011 - 06.2017
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Answered alarms and investigated disturbances.
Education
High School Diploma -
Harry S. Truman High School
Levittown, PA06-2011
Skills
- Energetic Work Attitude
- Adaptive Team Skills
- Problem-solving Abilities
- Critical Thinking
- Attention to Details
- Dedicated to Process Improvement
- Devoted to Data Integrity
- Proficient with Microsoft Office Suite
- Teamwork Skills
- Listening Skills
- Customer service
- Data entry
Timeline
Customer Service Representative
Desert Financial Credit Union
09.2025 - 01.2026
PAYROLL SPECIALIST
PAYCHEX
08.2022 - 01.2023
PATIENT RELATION
SERENITY TENDER CARE LLC
11.2019 - 08.2021
TECH SUPPORT
ASURION/SPRINT COMPLETE
09.2019 - 12.2019
AUTHORIZER
AMERICAN HOME SHIELD
04.2018 - 01.2019
CUSTOMER SERVICE
CITY OF PHOENIX
09.2017 - 03.2018
SECURITY GUARD
PROFESSIONAL ENTERTAINMENT MANAGEMENT (PROEM)
10.2011 - 06.2017
High School Diploma -
Harry S. Truman High School