Jordan Morrow
Filderstadt
Summary
Proven Sales Advisor with a robust background in enhancing customer satisfaction and exceeding sales targets, notably at Labwear Studios. Expert in sales strategies and customer service, adept at building rapport and upselling. Achieved consistent monthly sales goals by leveraging product knowledge and interpersonal skills to foster client relationships and repeat business.
Overview
8
8
years of professional experience
Work History
Retail Sales Specialist
Defense Commissary Agency
Stuttgart, Baden Württemberg
01.2017 - 01.2021
- Provided training support for new employees on sales techniques and operational procedures.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Promoted additional services such as loyalty programs or delivery options.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assessed customer product needs and interests in order to best recommend suitable items.
Sales Advisor
Labwear Studios
Zurich, Switzerland
06.2023 - 10.2024
- Developed customer service skills to provide a high level of satisfaction for customers.
- Educated customers on the features, advantages, and benefits of various products or services offered.
- Maximized sales opportunities by effectively cross-selling products and services.
- Built relationships with customers through excellent interpersonal communication skills.
- Consistently achieved monthly sales targets while maintaining high standards of customer service.
- Provided options and associated costs, including advising clients on financing options.
- Responded promptly to inquiries via phone, email, and in-person interactions.
- Followed up with customers to ensure satisfaction, and encourage repeat business.
Education
High School Diploma -
International School of Stuttgart
Stuttgart01-2020
Bachelor of Arts - International Business
Munich Business School
Munich05-2024
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Sales background and training
- Sales strategies
- Product and sales demonstrations
- Upselling strategies
- Building rapport
Languages
English
Native/ Bilingual
German
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Sales Advisor
Labwear Studios
06.2023 - 10.2024
Retail Sales Specialist
Defense Commissary Agency
01.2017 - 01.2021
High School Diploma -
International School of Stuttgart
Bachelor of Arts - International Business
Munich Business School
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