Tiffany Long
Wilmington,NC
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends, popular looks, and luxury services.
Overview
15
15
years of professional experience
Work History
Retail Sales Specialist
CHANEL
Wilmington, NC
07.2022 - Current
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Maintained an organized work environment to ensure efficient customer service.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Built rapport with customers through friendly conversations about their shopping needs.
- Created displays to promote new products or special offers available in-store.
- Performed inventory checks to identify any shortages or discrepancies in stock levels.
- Provided training support for new employees on sales techniques and operational procedures.
- Organized promotional activities such as contests or giveaways to increase customer engagement.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Chanel Business Manager
Belk
Wilmington, NC
01.2010 - 07.2022
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Collaborated with other departments within the organization to coordinate project efforts.
- Facilitated communication between different teams within the organization through regular meetings.
- Prepared monthly financial statements for review by executive leadership team.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Drove high performance by developing team members.
- Developed and implemented strategic business plans to achieve company objectives.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Prepared and presented business reports and presentations to senior management and stakeholders.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Some College (No Degree) -
Pitt Community College
Winterville, NCSkills
- Sales expertise
- Training and mentoring
- Relationship Building
- Client Consultations
- Brand building and awareness
- Makeup Application
- Sales strategy
- Sales and Upselling
- Client Experience
- Customer Engagement
- Product Knowledge
- Teamwork and Collaboration
Timeline
Retail Sales Specialist
CHANEL
07.2022 - Current
Chanel Business Manager
Belk
01.2010 - 07.2022
Some College (No Degree) -
Pitt Community College