Yolanda Bryant
League City
Summary
Results-driven Retail Sales Specialist and Retail Management with proven strengths in Retail management accounting/finance, sales, customer service, transaction processing, and complaint resolution. Focused on enhancing customer satisfaction and driving team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Sales Specialist
Macy's
Friendswood
03.2007 - 08.2023
- Assisted customers with product selections and inquiries in a high-traffic retail environment.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer complaints efficiently, promoting satisfaction and loyalty.
- Handled merchandise returns and exchanges to facilitate refunds, trades, or store credit.
- Provided training support for new employees on effective sales techniques and operational procedures.
- Managed inventory levels on sales floor, ensuring optimal stock availability at all times.
- Operated cash registers, processing transactions for sales, returns, and exchanges.
- Maintained in-depth knowledge of store merchandise, current promotions, and sales.
Education
Bachelor of Science - Fashion Marketing
University of North Texas
Denton, TX08-1993
Skills
- Complaint resolution
- Sales strategy development
- Problem solving
- Effective communication
- Adaptability
- Employee training
- Team collaboration
- Time management
- Cash handling accuracy
- Sales expertise
- Negotiation and persuasion
- Management
- Financial goals
- Shrink reduction
- Team building
- Cross-selling techniques
- Conflict resolution strategies
- Store display management
- Product knowledge expertise
- Computer literacy
- Attention to detail focus
- Training and mentoring
- Organizational skills development
- Returns and exchanges handling
- Productivity maximization
- Fashion sense and styling
- Time management capabilities
- Visual merchandising proficiency
- Customer loyalty cultivation
- Problem-solving
- Multitasking efficiency
- Brand representation capacity
- Upselling techniques mastery
- Cash handling
- Price tagging
- Stock replenishment
- Cash drawer balancing
- Point of sale operation
- Money handling
- Suggestive selling
- Complaint management
- Customer follow-up
- Reliability and punctuality
- Retail merchandising expertise
- Returns and exchanges
- Customer assistance
- Product merchandising
- Visual display arrangement
Certification
- Texas Teachers of Tomorrow/2019 TExES EC-6
- American Heart Association/2019 First Aid /CPR
- Property and Casualty License/2015 Commercial Insurance Sales
- NMLS Safe Act License/2009 Mortgage Loans
ADDITIONAL SKILLS
- Staff Development
- Staff Management
- Sales Training
- MS Office (Word, Excel, Powerpoint, Publisher) Smart Boards
References
References available upon request.
Timeline
Retail Sales Specialist
Macy's
03.2007 - 08.2023
Bachelor of Science - Fashion Marketing
University of North Texas