Brian Sampson
Jamaica,NY
Summary
Reliable and adaptive Customer Service Rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques whilst giving diligent attention to individual needs. Knowledgeable about the importance of product merchandising, payment processing and cleaning. A proven-to-be dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Retail Sales Specialist
Spectrum
11.2022 - 10.2024
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
Dispatcher Coordinator
Global Contact Services
04.2021 - 10.2022
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Education
Computer Science - Cybersecurity
DeVry
ONLINE07.2026
Skills
- Multitasking efficiency
- Time Management Capabilities
- Training and mentoring
- Visual Merchandising Proficiency
- Attention to Detail Focus
- Computer literacy competency
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer Engagement
- Dispute Mediation
- Strong Communication and Interpersonal Skills
- Upselling Techniques Mastery
- Relationship Building
- Phone Etiquette
- Flexible Schedule
- Cash Register Operation
- Store Opening and Closing
- Retail Sales
- Conflict Resolution
- Interpersonal and written communication
- Retail Store Operations
- Customer Needs Assessment
- Trend Awareness
- Transaction Processing
- Sales Goals Attainment
- Independent judgement
- Brand representation
- Complaint Management
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Multitasking Abilities
- Adaptable and Flexible
- Excellent Communication
- Content Curation
Timeline
Retail Sales Specialist
Spectrum
11.2022 - 10.2024
Dispatcher Coordinator
Global Contact Services
04.2021 - 10.2022
Computer Science - Cybersecurity
DeVry
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