Christopher Mejia
Spectrum
Raleigh,NC
1
Language
9
years of professional experience
Experienced retail sales and store leadership professional with a strong record in customer assistance, consultative selling, and team development. Known for problem-solving, bilingual communication, and efficient multitasking in fast-paced environments.
Work History
Retail Sales Specialist
1 Year 1 Month- Resolved service concerns promptly by coordinating with support teams and following issue-resolution procedures.
- Assisted customers with product selection, service activations, and plan changes across internet, mobile, and TV offerings.
- Identified customer needs through consultative conversations and recommended bundled service solutions.
- Explained billing details, pricing options, and account features to support informed purchasing decisions.
- Processed sales transactions accurately while maintaining compliance with service and activation requirements.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Retail Store Manager
6 Months- Managed daily store operations, ensuring consistent customer experience and sales-floor readiness.
- Monitored sales performance, identifying opportunities to improve store conversion and customer engagement.
- Coached associates on wireless product knowledge, service standards, and consultative selling techniques.
- Supported inventory control, merchandise presentation, and device availability for peak traffic periods.
- Trained new hires on POS processes, transaction accuracy, and store operating procedures.
- Resolved customer issues promptly, reinforcing service recovery and retention-focused support.
Retail Shift Lead
1 Year 8 Months- Supervised retail floor operations, ensuring consistent guest service and store readiness.
- Managed opening and closing routines, including cash handling and security checks.
- Trained associates on POS procedures, product knowledge, and daily sales standards.
- Coordinated merchandise replenishment, stockroom organization, and visual display execution.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
Manager
3 Years 3 Months- Led store operations, aligning team priorities with customer service and sales goals.
- Managed inventory accuracy, replenishment, and merchandising for parts availability.
- Supervised associates, coached performance, and reinforced AutoZone policies and procedures.
- Resolved customer concerns, ensuring effective parts lookup and dependable service.
- Trained team members on product knowledge, register procedures, and store systems.
Manager
2 Years 5 Months- Coordinated opening and closing procedures, maintaining security and operational readiness.
- Managed and motivated employees to be productive and engaged in work.
- Improved workflow across sales floor, backroom, and commercial support activities.
- Monitored cash handling, loss prevention, and compliance standards.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma
Skills
Multitasking
Sales expertise
Customer assistance
Cash handling
Computer literacy
Effective communication
Inventory management
Multitasking efficiency
Time management
Customer support
Problem-solving
Bilingual customer service
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Specialist
Spectrum
09.2025 - CurrentRead More
Retail Store Manager
AT&T
11.2024 - 05.2025Read More
Retail Shift Lead
Lego Discovery Center
02.2023 - 10.2024Read More
Manager
Auto Zone Auto Parts
11.2019 - 02.2023Read More
Manager
Expressions
05.2017 - 10.2019Read More
Madison Park Vocational School
High School Diploma
Read More