Summary
Overview
Work History
Education
Skills
Timeline
Generic
Emily Moore

Emily Moore

Cedar Rapids,IA

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

9
9
years of professional experience

Work History

Retail Sales Specialist

Goodwill Industries Of Houston
Cedar Rapids, IA
02.2022 - 06.2024
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Prepared merchandise for purchase or rental.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided training support for new employees on sales techniques and operational procedures.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Created price tags and merchandise signs for new items.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Bagged or packaged purchases and wrapped gifts.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Flooring Associate

Flooring Department
Cedar Rapids, IA
03.2018 - 12.2021
  • Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
  • Prepared base surfaces by removing debris, correcting imperfections and applying treatments.
  • Performed minor repairs on existing floors such as patching holes and replacing broken tiles.
  • Cleaned up work area after completing a job to ensure customer satisfaction.
  • Educated customers on proper maintenance procedures for different types of flooring.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Operated power tools safely while performing installations or repairs.
  • Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
  • Followed safety protocols when handling hazardous materials such as adhesives and solvents.
  • Maintained an inventory of all tools and supplies needed for installations.

Crew Member

Arby's
Cedar Rapids, IA
02.2015 - 02.2017
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves and cases with new or transferred items.
  • Drove team success by quickly completing assigned tasks.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Wiped down tables and equipment, swept and refilled stock.

Education

High School Diploma -

Reynoldsburg High School
Reynoldsburg, OH
05-2010

Skills

  • sales techniques
  • Problem-solving
  • Computer literacy
  • Returns and exchanges handling
  • Cash handling accuracy
  • Effective communication
  • Team building
  • Multitasking efficiency
  • Attention to detail focus
  • Store display management
  • Quality assurance
  • Multitasking Abilities
  • Safe workplace procedures
  • Excellent work ethic
  • Measurement
  • Existing floor removal
  • Confident and positive attitude
  • Strong organization skills
  • Laminate flooring
  • Surface repair capabilities
  • Respectful and compassionate

Timeline

Retail Sales Specialist

Goodwill Industries Of Houston
02.2022 - 06.2024

Flooring Associate

Flooring Department
03.2018 - 12.2021

Crew Member

Arby's
02.2015 - 02.2017

High School Diploma -

Reynoldsburg High School

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Emily Moore