Jordan Muench
Summary
Results-driven Sales Representative experienced in service sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Not the typical salesman; empathetic to the customer wants and needs. Ethical upselling only. Confident in public speaking and one-on-one conversations.
Overview
9
9
years of professional experience
Work History
Residential Account Executive
ValuNet Fiber & CableOne Inc.
Emporia, KS
06.2016 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability. Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Led merger between local office & corporate. Made 80% of residential sales in the conjoining of companies
Case Manager/Attendant Care Worker
Crosswinds
Emporia, KS
01.2015 - 05.2016
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Bachelor of Science - General Psychology - Minor in Management
Emporia State University
Emporia, KS12.2014
Skills
- Customer Needs Assessment
- Account Servicing
- Retention Strategies
- Product Promotions
- Customer Service
- Telecommunication Industry Knowledge
- Coaching
- Sales Closing
- Problem Solving
Accomplishments
- Used Microsoft Excel to develop marketshare tracking
Timeline
Residential Account Executive
ValuNet Fiber & CableOne Inc.
06.2016 - Current
Case Manager/Attendant Care Worker
Crosswinds
01.2015 - 05.2016
Bachelor of Science - General Psychology - Minor in Management
Emporia State University