Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Muench

Summary

Results-driven Sales Representative experienced in service sales and innovative in reaching new customers. Smoothly handles full sales cycle and persuasively closes deals. Not the typical salesman; empathetic to the customer wants and needs. Ethical upselling only. Confident in public speaking and one-on-one conversations.

Overview

9
9
years of professional experience

Work History

Residential Account Executive

ValuNet Fiber & CableOne Inc.
06.2016 - Current
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability. Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Led merger between local office & corporate. Made 80% of residential sales in the conjoining of companies

Case Manager/Attendant Care Worker

Crosswinds
01.2015 - 05.2016
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Bachelor of Science - General Psychology - Minor in Management

Emporia State University
Emporia, KS
12.2014

Skills

  • Customer Needs Assessment
  • Account Servicing
  • Retention Strategies
  • Product Promotions
  • Customer Service
  • Telecommunication Industry Knowledge
  • Coaching
  • Sales Closing
  • Problem Solving

Accomplishments

  • Used Microsoft Excel to develop marketshare tracking

Timeline

Residential Account Executive

ValuNet Fiber & CableOne Inc.
06.2016 - Current

Case Manager/Attendant Care Worker

Crosswinds
01.2015 - 05.2016

Bachelor of Science - General Psychology - Minor in Management

Emporia State University

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Jordan Muench