RUBEN GARZA
San Antonio
Summary
Dynamic sales leader with a proven track record at AT&T and T-Mobile for Business, skilled in negotiation and strategic selling. Successfully achieved significant growth targets while driving customer satisfaction and loyalty. Recognized for exceptional teamwork, communication skills, and the ability to develop winning strategies. Committed to delivering excellence in every client interaction, ensuring long-term success.
Offering solid foundation in client relations and sales strategies, eager to learn and develop in enterprise account management field. Brings strong analytical abilities and proficiency in CRM systems and data interpretation. Ready to use and develop strategic planning and relationship-building skills in Account Executive role.
Overview
18
18
years of professional experience
Work History
Senior Enterprise Account Executive
T-Mobile for Business
10.2021 - Current
- Collaborated effectively with cross-functional teams to ensure timely delivery of services
- Conducted regular training sessions for staff members on relevant topics such as sales techniques or product updates
- Advised senior management on best practices for increasing efficiency across departments
- Developed and maintained relationships with key stakeholders to drive customer satisfaction and loyalty
- Negotiated service level agreements with vendors to maximize cost savings while ensuring quality standards are met
- Maintained a thorough understanding of customer contracts, terms, conditions, pricing structures
- Generated new business opportunities by leveraging existing client relationships
- Analyzed market trends and competitor strategies to optimize product positioning in the marketplace
- Managed complex multi-million dollar accounts, achieving significant year-over-year growth targets
- Delivered presentations at industry events to promote company products and services
- Prepared detailed reports summarizing progress against objectives and communicated results regularly to stakeholders
- Created comprehensive account plans to achieve long-term success for clients
- Analyzed data from multiple sources to determine strategic direction of accounts
- Provided technical guidance on product features and functionality for successful implementation
- Utilized strong interpersonal skills to identify customer needs and develop tailored solutions
- Grew client base through proactive outreach, cold calling, and direct sales techniques
- Negotiated details of contracts and payments
Regional Sales Manager
AT&T
06.2020 - 10.2021
- Cultivated long-term relationships with key clients to increase customer loyalty and retention
- Coached, mentored and trained new sales staff members on company policies and procedures
- Resolved conflicts between clients, employees or vendors by utilizing effective problem-solving techniques
- Reviewed operational records and reports to project sales and determine profitability
- Prepared budgets and approved budget expenditures
- Oversaw regional and local sales managers and staffs
- Monitored customer preferences to determine focus of sales efforts
- Managed sales team to consistently achieve growth and hit sales targets
- Collaborated with marketing teams to develop and implement promotional campaigns and sales initiatives
- Managed a team of sales representatives, providing guidance, coaching, and training to drive performance and exceed sales goals
- Identified and pursued new business opportunities within the region, including prospecting and lead generation activities
- Developed and implemented successful sales strategies to increase market share in assigned region
- Implemented performance improvement plans to aid underperforming employees in meeting expectations
- Led sales meetings to educate sales personnel on product features and usage benefits
- Traveled through assigned territory to solicit orders from regular and prospective customers
- Supported sales efforts by assisting with questions concerning product applications or performance
- Prepared sales forecasts to develop tactical plans to meet goals
- Utilized strong interpersonal skills when interacting with customers at all levels of an organization
Senior Account Executive
AT&T
03.2018 - 06.2020
- Implemented changes quickly in response to market dynamics or customer demands
- Negotiated contracts with customers ensuring mutually beneficial agreements
- Provided leadership and mentorship to junior team members, driving them to success
- Cultivated positive relationships with stakeholders at all levels of the organization
- Leveraged social media and other digital platforms to promote products and services
- Met growth targets by positioning solutions to help brand partners unlock long-term value and improve customer experience
- Conducted account reviews to evaluate client needs and match with products and services
- Created and maintained strong relationships with key clients, resulting in increased customer loyalty
Strategic Account Executive
Charter Communications
10.2015 - 03.2018
- Created detailed sales presentations and product demonstrations tailored to the needs of each customer
- Monitored industry trends, competitor activities, and market changes to inform strategy development
- Negotiated contracts and pricing agreements in alignment with company policies and procedures
- Used knowledge of company products and services to recommend solutions to customers
- Cold called potential customers to generate leads
- Arranged in-person meetings and visited with clients to improve success of sales pitches
Senior Account Executive
Guadalupe Valley Telephone Co-Operative
02.2009 - 10.2015
- Implemented changes quickly in response to market dynamics or customer demands
- Negotiated contracts with customers ensuring mutually beneficial agreements
- Provided leadership and mentorship to junior team members, driving them to success
- Responded promptly to customer queries to increase overall satisfaction
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Used knowledge of company products and services to recommend solutions to customers
- Developed strong relationships with clients to grow business networks
Software Account Executive
Dell Inc.
01.2007 - 02.2009
- Collaborated with cross-functional teams to generate innovative solutions for customers' needs
- Maintained an up-to-date knowledge of industry developments, regulations, and best practices
- Contacted key clients and internal partners to develop strong business relationships and networks
- Helped develop marketing materials and marketing ideas to increase referrals
- Represented brand during special events, customer interactions and sales
- Developed strong relationships with clients to grow business networks
- Followed up with customers after sales to gain feedback
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
Education
Bachelor of Arts (B.A - Business Administration
Texas State University
San Marcos, TX2009
Skills
- Negotiation expertise Solution selling Sales process optimization CRM proficiency
- Upselling strategies Strategic selling Contract negotiations Competitive analysis
- Sales pipeline management Territory planning Complex deal structuring Executive presentations
- Value-based selling Teamwork and collaboration Teamwork Multitasking Problem-solving
- Attention to detail Time management Multitasking Abilities Problem-solving abilities
- Organizational skills Listening skills Excellent communication Adaptability and flexibility
- Reliability Effective communication Time management abilities Self motivation Professionalism
- Team collaboration Active listening Decision-making Adaptability Planning and coordination
- Customer relations Task prioritization Problem-solving aptitude Relationship building
- Customer relationship management Team building Product knowledge Retail sales
- Product and service knowledge Analytical thinking Interpersonal skills Staff training
- Strategic planning Conflict resolution Continuous improvement Sales strategy development
- Goal setting Closing techniques Product and service sales Written communication
- Inventory management Sales training Analytical skills Consultative sales approach
- Customer needs assessment Financial reporting Interpersonal communication Meeting sales goals
- Emotional intelligence Sales closing Sales reporting Market research Account management
- Presentation skills Product launches Professional demeanor Order processing
- Product positioning Pipeline management Direct sales Networking abilities Client retention
- Sales forecasting Territory management Cold calling Product merchandising
- Account development Market analysis Business development Lead prospecting
- Price negotiation Product promotions Product promotion Negotiation tactics Lead generation
- Promotional planning Account servicing Contract negotiation Network development
- Revenue generation Sales cycle management Retention strategies Persuasion techniques
- Product demonstration Bid preparation
- Bilingual
- Texas State University
- Value-based selling
- Negotiation expertise
- Solution selling
- Sales process optimization
- CRM proficiency
- Upselling strategies
- Strategic selling
- Competitive analysis
- Contract negotiations
- Sales pipeline management
- Complex deal structuring
- Executive presentations
- Territory planning
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Listening skills
Accomplishments
- Documented and resolved status quo solutions which led to attainment increase MOM & YOY.
Additional Information
- AWARDS , Fiber Grow 2 Go Contest Circle of Excellence Diamond Club Presidents club (5x)
Languages
Spanish
Full Professional
Timeline
Senior Enterprise Account Executive
T-Mobile for Business
10.2021 - Current
Regional Sales Manager
AT&T
06.2020 - 10.2021
Senior Account Executive
AT&T
03.2018 - 06.2020
Strategic Account Executive
Charter Communications
10.2015 - 03.2018
Senior Account Executive
Guadalupe Valley Telephone Co-Operative
02.2009 - 10.2015
Software Account Executive
Dell Inc.
01.2007 - 02.2009
Bachelor of Arts (B.A - Business Administration
Texas State University
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