Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasir Malik

Houston,TX

Summary

Result-driven, business leader with 10+ years of experience in delivering comprehensive risk management and healthcare solutions, defined product marketing strategies, PEO benefit packages, high-tech professional services, and efficiently improved workflow processes. Accomplished record of driving revenue by product development solutions for enterprises, which drive revenue and earnings growth. Demonstrated sound leadership in leading high-performing teams and collaborate cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs. Excellent communication and interpersonal skills to build strategic alliances and motivate others through product project lifecycle.

Overview

10
10
years of professional experience

Work History

National Client Account Executive

A Place For Mom, APFM
Houston, Remote, Texas
05.2021 - Current
  • Oversaw national team of client advisors, leading to 25% increase in productivity and achieving 98% of KPI targets within first year.
  • Developed comprehensive client onboarding and retention program, successfully reducing client churn by 12%.
  • Led negotiations for 50+ high-value contracts with senior living communities, resulting in $3M additional annual revenue and significant ROI.
  • Introduced innovative account management strategies that boosted customer satisfaction scores by 20%, surpassing company benchmarks.
  • Cultivated relationships with C-level executives in Senior Living industry, leading to five new strategic partnerships that increased market reach.
  • Implemented data-driven analytics tools for customer relationship management, ensuring real-time tracking of KPIs and 15% improvement in client engagement metrics.
  • Conducted quarterly business reviews with key stakeholders, leading to data-backed insights and actionable plans for continuous improvement.
  • Pioneered training and development program for junior staff, leading to 40% increase in team proficiency and 18% rise in client account renewals.

Sales Strategy & Operations Manager

Crystal Outpatient Surgical Hospital
Spring, TX
12.2016 - 05.2021
  • Collaborated with senior leaders for in-depth analysis and planning for hospital operational improvements and facility expansions.
  • Authored and Work Breakdown Structure engineering, Quality Management System, and Total Quality Management to ensure Medicare CMS compliance, maintaining 100% audit pass rate.
  • Led system and process improvements such as Vendor Management, EMR, and Financial Reporting, achieved broader cultural emphasis on continuous improvement, framework for managing quality, and customer satisfaction.
  • Facilitated communication across cross-functional teams ensuring alignment and addressing concerns in timely manager, increased commitment, and motivation of team members led into boost in morale and engagement.
  • Optimized resource allocation, leading to 15% decrease in operational costs and positive ROI.
  • Administered external contracts pertaining to procurement, maintenance, and group purchasing initiatives, ensuring legal compliance and cost-effectiveness.

Senior Customer Success Manager

Capital One
Houston, TX
03.2013 - 11.2016
  • Delivered exceptional customer service, fostering strong relationships and contributing to customer retention rate of 95%.
  • Managed and analyzed weekly, monthly, and annual reports on member sales, continually improving processes and strategies.
  • Directed team of 55+ associates, achieving return on investment (ROI) for member sales by adhering to strict budget.
  • Successfully met resolution targets for 3.5 million in non-performing loans (NPLs) within 3-month period, achieving 100% KPI.
  • Outperformed 25 other branches in region by consistently meeting 100% of sales targets.
  • Conducted financial assurance audits and implemented new control metrics, adapting to and driving business changes.

Education

Bachelor of Science - Business Administration And Management

University of Houston Downtown
Houston
05.2019

Skills

  • Sales Proposal Generation and RFP B2B, B2C Sales & Marketing, and Presentation
  • Worker-compensation, POE, General liability, Loss-run Reporting, and Quality Management System and Total Quality Management SME
  • Team Management, Team Recruitment, and Hiring Strong Data Analytical & Business Needs Assessment
  • Adobe Creative Suite, Microsoft Office Suite, CRM, and Tableau Google Analytics, SQL, Java, SEO, SAAS, Salesforce, ROI, KPI Metrics
  • Risk Management, Product Vision, and Strategy Ownership
  • Excellent Negotiation Skills, Superior Customer Service
  • Campaign Performance Tracking, Legal Issue Resolution
  • Project Management, Team Building, Time Management, Product Management
  • Business Development, Metrics Measurements, Competitive Analysis Market
  • Trend Analysis, Budget Forecasting, User and UX Research
  • Microsoft Office: Word, Excel, Powerpoint, Promotions and Marketing Strategies
  • Staff Leadership, Sales Management, Business Development, Customer Service and Assistance
  • Customer Retention, Account Management, Promotions and Marketing Strategies, EMR, Effective in meeting daily deadline
  • Confidentiality of all information, PHI, HIPAA, and Federal Contractor
  • Strong Time Management, Analytical Skills, Presentation, Public Speaking, Exceptional written and oral communication skills
  • Attention to Details, Problem-solving, and independent decision-making

Timeline

National Client Account Executive

A Place For Mom, APFM
05.2021 - Current

Sales Strategy & Operations Manager

Crystal Outpatient Surgical Hospital
12.2016 - 05.2021

Senior Customer Success Manager

Capital One
03.2013 - 11.2016

Bachelor of Science - Business Administration And Management

University of Houston Downtown

Similar Profiles

CREATE PROFILE
Yasir Malik