Jordan Myers
Canal Winchester,OH
Summary
Resourceful worker able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
16
16
years of professional experience
Work History
Licensed Claims Adjuster - Auto Damages
State Auto Insurance
09.2021 - 09.2023
- Maintain claims data and notes by documenting interactions and transactions for accurate, up-to-date records.
- Utilize diary to manage activity in ClaimCenter systems.
- Answer customer questions regarding coverages, deductibles, and endorsements.
- Coordinate vehicle damage inspections, both in-person and virtual, to assess vehicle damage and determine reparability.
- Negotiate with policyholders and claimants to reach mutually satisfactory resolutions for both repairable and total loss vehicles.
- Provide assistance in managing repairs and finding alternative transportation arrangements as needed.
Claims Customer Service Representative-FNOL
Nationwide Insurance
01.2021 - 08.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed customer coverage levels to address, identify, and resolve customer conflicts.
- Documented interactions and transactions for accurate, up-to-date records.
- Advised customers on required information for claim submissions to progress applications.
- Provided primary customer support to internal and external customers.
- Fielded customer complaints, escalating complex issues to management for resolution as needed.
Customer Service Representative
Safelite Solutions
08.2020 - 01.2021
- Quickly and professionally answers incoming phone calls from policyholders, insurance agents and/or auto glass shops - listening to each customer's needs and concerns
- Gathers all necessary information for the claim, including verifying insurance coverage and deductible amounts
- Puts customers at ease by using the production/shop locator system to find an auto glass vendor to quickly and conveniently service their vehicle - qualifying the damage for a windshield repair or selecting the appropriate glass part for replacement.
Licensed Claims Adjuster
Safelite Group
05.2018 - 08.2020
- File and handle insurance claims filed by client's policyholders in a highly secure call center environment
- Obtain recorded statements from reporting party
- Plan and schedule work needed to process and investigate claims Review settled claims to ensure adherence with company practices and procedures
- Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines
- Review and analyze suspicious and potentially fraudulent insurance claims
- Collaborate with claims department and industry anti-fraud organizations to resolve claims
- Conduct administrative tasks to maintain claim files and process paperwork
Culinary Specialist
United States Army Reserve
03.2008 - 09.2017
- Responsible for preparation and service of food in field and restaurant like foodservice/delivery operations
- This includes standard and dietetic menu and recipes, preparation and cooking of food and bakery products, food ordering and food supply activities as well as the proper storage of meats, poultry, perishable items and long term storage of non-perishable goods
- Additionally, this involves cleanliness and proper use, maintenance and storage of food handling equipment, refrigeration, and delivery systems
Customer Service Associate
Lowes Home Improvment
05.2010 - 01.2014
- Maintain stock on shelves using inventory management systems
- Use of power equipment including sit down and standing forklifts, order pickers, and electric ladders to move product around store as needed
- Informed customers about special promotions and provided detailed information for various products
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Advanced - Criminal Justice
Valley Forge Military College And Columbus State CommunityCollege
High School Diploma -
Pickerington High School North
Pickerington, OHSkills
- Insurance claims handling
- Customer service
- Product knowledge
- Relationship building and management
- Communication skills in issue resolution and information analysis
- Knowledge in windows-based systems
Timeline
Licensed Claims Adjuster - Auto Damages
State Auto Insurance
09.2021 - 09.2023
Claims Customer Service Representative-FNOL
Nationwide Insurance
01.2021 - 08.2021
Customer Service Representative
Safelite Solutions
08.2020 - 01.2021
Licensed Claims Adjuster
Safelite Group
05.2018 - 08.2020
Customer Service Associate
Lowes Home Improvment
05.2010 - 01.2014
Culinary Specialist
United States Army Reserve
03.2008 - 09.2017
Advanced - Criminal Justice
Valley Forge Military College And Columbus State CommunityCollege
High School Diploma -
Pickerington High School North
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