Jordan Nalls
Gahanna,OH
Summary
Security-focused and diligent Guard skilled at protecting people, product and property. Responds and acts appropriately to situational assessments, including acts against assets, following C-TPAT and medical emergencies. Remembering to remain alert, attentive and vigilant at all times. Takes on the day with curiosity and always approach situations with positive intent. Remains eager to contribute to team success through hard work, attention to detail and great training skills. Motivated to learn, grow and excel in the Asset Protection Team.
Overview
8
8
years of professional experience
Work History
Asset Protection Lead Officer
Victoria Secret & Co.
12.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Collaborated with law enforcement to report crime and suspicious activity.
- Created and maintained records of security incidents and investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored physical security protection standards and building access control.
- Performed security walks around store to monitor employee and customer activities.
Asset Protection Officer
Lbrands
03.2017 - 11.2022
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Worked independently and collaboratively to resolve urgent issues to protect people, product and property.
- Administered CPR and first aid to individuals while waiting for emergency medical responders to arrive.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Used coordination and planning skills to achieve results according to schedule.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Essential Asset Protection Officer
Lbrands/BBW
02.2020 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed cash drops while maintaining security and control of drop box at all times.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Communicated with security team and building supervisors using mobile phones and other technological devices.
- Kept team compliant with security protocols and appearance standards.
Merchandise Handler
Lbrands
10.2015 - 03.2017
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Met or exceeded productivity standards through palletizing or loading to produce desired team and individual results.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Education
No Degree - Mechanical Engineering/Accounting
Wright State University
Dayton, OHHigh School Diploma -
Beechcroft High School
Columbus, OH05.2014
Skills
- Loss prevention experience
- Report writing skills
- Security camera monitoring
- De-escalation techniques
- Emergency Response
- CCTV Monitoring
- Planning and Coordination
- First Aid/CPR
- Customer service
- Forklift safety and operation
- Warehouse safety
- Excellent work ethic
- Multitasking abilities
Accomplishments
- Used Microsoft Excel to develop post rotations while lead officer is not present.
- Helping assist in reopening (2) essential BBW store (Easton Gateway and Easton Station) during the break of the pandemic.
- Supervised team of 11 staff members.
- Resolved product issue through testing/inspections monthly.
Timeline
Asset Protection Lead Officer
Victoria Secret & Co.
12.2022 - Current
Essential Asset Protection Officer
Lbrands/BBW
02.2020 - 04.2020
Asset Protection Officer
Lbrands
03.2017 - 11.2022
Merchandise Handler
Lbrands
10.2015 - 03.2017
No Degree - Mechanical Engineering/Accounting
Wright State University
High School Diploma -
Beechcroft High School