Jordan Navarro
Westmont,IL
Summary
Hardworking Communications Technician ready for a new position where in-depth knowledge of various communication technology platforms can be properly utilized. An 11-year background performing cable and cdv installations and upgrades for home owners. Cheerful and efficient with an exceptional eye and ear for detail.
Overview
12
12
years of professional experience
Work History
Communications Technician
Comcast, Xfinity
McCook , IL
11.2012 - Current
- Installed, configured and maintained network cabling systems according to industry standards.
- Tested and troubleshot copper and CAT5 cables for connectivity issues.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Installed PRM security equipment in homes
- Basic smoke alarm wiring performed
- Monitored system performance through regular testing of hardware components.
- Provided technical support to customers experiencing communication problems.
- Diagnosed and resolved complex network issues in a timely manner.
- Investigated customer complaints regarding poor service quality or connection speeds.
- Supervised junior technicians during installation and repair activities.
- Installed, set up and repaired devices and system components.
- Measured, cut, spliced and installed wires and cables.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Briefed customers on equipment, usage and product specification.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Ran wires between components and to outside cable systems.
Skills
- Field Installation
- Routine Inspections
- Equipment Upgrades
- Structured Cabling and Wiring
- Equipment Installation
- Timely Project Completion
- High-Speed Internet Repair
- Troubleshooting
- Installing Equipment
- Configuring Devices
- Troubleshooting and Repair
- Equipment Safety
- Device Installation
- Instructing Customers
- Educating Customers
- Test Equipment Operation
- Work Order Completion
- Vehicle Maintenance
- Safety Practices
- Regulatory Compliance
- Safety Awareness
- Troubleshooting and Resolution
Timeline
Communications Technician
Comcast, Xfinity
11.2012 - Current