Jordan Nichols, RN
Benton,AR
Summary
Accomplished Clinical Coordinator/Nurse Manager with a proven track record at Saline Memorial Hospital, demonstrating expertise in patient services management and clinical leadership. Skilled in fostering interdisciplinary collaboration and implementing process improvements, significantly enhancing patient care quality and operational efficiency. Excels in team leadership and healthcare systems knowledge, committed to advancing patient education and care coordination.
Overview
7
7
years of professional experience
Work History
Clinical Coordinator/Nurse Manager
Saline Memorial Hospital
02.2023 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Implemented new policies and educated staff on changes.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Performed prior authorization review of services requiring notification.
- Minimized financial risk associated with denials or payment discrepancies through diligent validation of medical necessity prior to service provision.
Psychiatric Charge Nurse
Saline Memorial Hospital
09.2021 - 01.2023
- Enhanced staff retention rates by fostering a supportive work culture; recognizing achievements, providing constructive feedback and promoting professional growth opportunities.
- Promoted a safe and supportive environment for both patients and staff by enforcing policies and addressing concerns promptly.
- Optimized unit workflow by regularly assessing staffing needs and adjusting schedules accordingly.
- Collaborated with psychiatrists on medication management protocols to ensure appropriate prescription practices for each patient''s unique needs.
- Led team meetings focused on continuous improvement efforts within the unit, resulting in streamlined processes that positively impacted both staff satisfaction and patient outcomes.
- Implemented patient safety initiatives such as fall prevention strategies and infection control measures; reducing incidents of harm.
- Developed effective shift handover protocols ensuring seamless transition of responsibilities; minimizing errors.
- Coordinated patient admissions, transfers, and discharges to ensure smooth transitions between departments or facilities.
Cardiology Provider Nurse
Arkansas Heart Hospital Clinic
10.2019 - 08.2021
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Developed and delivered informative educational sessions for patients and families to increase understanding of cardiovascular conditions and treatment options.
- Optimized patient care by proactively identifying potential complications and initiating appropriate interventions in a timely manner.
- Streamlined workflow for the cardiology unit, ensuring timely and accurate communication between healthcare professionals.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Built meaningful relationships with patients and families for optimal care.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed.
- Reduced patient wait times through effective triage and prioritization of tasks.
Charge Nurse, Medical Surgical Unit
Saline Memorial Hospital
07.2017 - 10.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collaborated with other healthcare professionals to provide quality patient care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
Education
Associate Degree in Nursing - Registered Nursing
Baptist Health Schools Little Rock
Little Rock, AR06.2017
Skills
- Patient services management
- Clinical Leadership
- Clinical Documentation
- Process Improvements
- Healthcare Systems Knowledge
- Patient Education
Timeline
Clinical Coordinator/Nurse Manager
Saline Memorial Hospital
02.2023 - Current
Psychiatric Charge Nurse
Saline Memorial Hospital
09.2021 - 01.2023
Cardiology Provider Nurse
Arkansas Heart Hospital Clinic
10.2019 - 08.2021
Charge Nurse, Medical Surgical Unit
Saline Memorial Hospital
07.2017 - 10.2019
Associate Degree in Nursing - Registered Nursing
Baptist Health Schools Little Rock