Jordan Novoselski
Westerville,OH
Summary
Motivated individual with 8+ years of experience in customer service and sales. Skilled in building and maintaining customer relationships by understanding customer needs through strong communication, dependability and interpersonal skills. Organized and dependable at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Account Representative
Anthem Blue Cross Blue Shield
05.2019 - Current
- Increased client satisfaction by addressing and resolving issues in a timely manner.
- Handled client complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Cultivated lasting partnerships with brokers by being responsive and reliable.
- Delivered presentations at open enrollment meetings and healthfair events, showcasing company offerings and benefit expertise to enhance reliability and maintain strong relationships.
- Optimized workflow processes, by staying organized allowing for reduced turnaround times on inquiries.
- Collaborated with internal teams to offer personalized solutions to client needs.
Aetna One Advocate
Aetna
08.2017 - 04.2019
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
Waitress
Roosters
08.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provided recommendations on menu items to upsell food and drinks to increase sales.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Science - Human Development And Family Studies
Bowling Green State University
Bowling Green, OH05.2017
Skills
- Active listening
- Collaboration and Teamwork
- Building Trust and Relationships
- Interpersonal communication skills
- Complex Problem-Solving
- Strategic Planning
- Time management
- Adaptability
Certification
Ohio Health and Life Insurance License
Timeline
Waitress
Roosters
08.2023 - Current
Service Account Representative
Anthem Blue Cross Blue Shield
05.2019 - Current
Aetna One Advocate
Aetna
08.2017 - 04.2019
Bachelor of Science - Human Development And Family Studies
Bowling Green State University