Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jordan Obst

Germantown,WI

Summary

Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Waste Managment
Phoenix, AZ
09.2022 - Current
  • Established relationships with key decision makers at target companies.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Upsold and cross-sold products to existing customers to maximize revenue.
  • Negotiated prices and terms of sales and service agreements with clients.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Provided training sessions for new employees on company policies, procedures and best practices.

Head Basketball Coach

St. Agnes Parish School
Butler, WI
11.2011 - Current
  • Evaluated player performance during practices and games; provided feedback as needed.
  • Communicated regularly with parents regarding their children's progress in the program.
  • Consulted with athletic director and coaching staff to assess team structure and devise recruitment strategies.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Collaborated with staff members from other departments on initiatives related to the basketball program.
  • Designed and executed off-season training programs to maintain player fitness and skill levels.
  • Imparted team and game rules with authority and clarity, which improved understanding and reduced fouls.

Customer Service Supervisor

Costco
Menomonee Falls, WI
05.2018 - 09.2022
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Trained new customer service representatives on company policies and procedures.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Interviewed, hired and trained staff to meet company objectives.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Assistant Store Manager

Kwik Trip
Butler, WI
06.2012 - 04.2018
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maintained inventory by checking merchandise to determine levels.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Education

Associate of Arts - Education

Milwaukee Area Technical College
Milwaukee, WI
12-2016

High School Diploma -

Brown Deer High School
Brown Deer, WI
05-2008

Skills

  • Persuasive negotiator
  • Telephone sales
  • Salesforce
  • Sales closing
  • Exceptional customer service
  • Cheerful and energetic

Affiliations

  • Having a strong work to life ratio
  • Strong relationship with God
  • Active member of my church and community
  • Avid lover of all animals

References

References available upon request.

Timeline

Inside Sales Representative

Waste Managment
09.2022 - Current

Customer Service Supervisor

Costco
05.2018 - 09.2022

Assistant Store Manager

Kwik Trip
06.2012 - 04.2018

Head Basketball Coach

St. Agnes Parish School
11.2011 - Current

Associate of Arts - Education

Milwaukee Area Technical College

High School Diploma -

Brown Deer High School

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Jordan Obst