Jordan O’Neill
New Hope,MN
Summary
Continue career growth in the administrative/operational field of healthcare
Overview
13
13
years of professional experience
Work History
Patient Intake Manager
Twin Cities Orthopedics
Bloomington, MN
08.2025 - Current
- Optimized patient intake procedures for Twin Cities Orthopedics to enhance therapy operations
- Executed phone restructuring and centralization to streamline physical therapy intake processes
- Revamped overall scorecards to align with organizational objectives and improve staff evaluation processes
- Integrated voice AI systems to improve patient access and effectively reduce call abandonment and wait durations
Business Office Operations Manager
Revo Health/Twin Cities Orthopedics
Golden Valley, MN
05.2019 - 08.2025
- Managed patient intake and customer service functions to enhance overall patient experience
- Collaborated with stakeholders to define and implement key responsibilities for the clinical navigator position
- Oversaw integration of Enghouse phone system, ensuring alignment with organizational communication strategies.
- Designed and executed an online scheduling solution to enhance patient appointment management at Twin Cities Orthopedics
- Lead Clinic Best Practices meetings to streamline clinic polices and procedures
- Optimized and executed numerous scheduling processes to improve operational efficiency.
- Coordinated optimal staff scheduling and resource allocation to support team productivity
- Oversaw management of i-health's insurance information on shared portal, ensuring accuracy and accessibility
- Analyzed operational metrics to identify process bottlenecks and recommend strategic solutions
Patient Intake Supervisor
REVO Health/Twin Cities Orthopedics
Golden Valley, MN
01.2017 - 05.2019
- Develop and manage 12 Patient Intake Services Staff
- Created and Oversee the Spine Service Scheduling Line along with all Outside Spine Referrals
- Enhanced the HealthPartners Medical Spine Center authorization process
- Manage the Insurance Verification Team for consistent insurance eligibility
- Assisted in the implementation of the One-Call Centralized Scheduling Line
- Mentor and coach peers on current processes and protocols
- Create and manage daily, weekly and monthly metric reports to aid in staff development
- Identify and execute process strategy to improve patient experience and reduce AR days
- Onboarded Chaska/Waconia clinics on Centralized Scheduling after presenting benefits to 11 surgeons
Applications Specialist
MEDITECH, Inc.
Minnetonka, MN
04.2016 - 10.2016
- Led the implementation of new EHR solutions for assigned clinic and hospital accounts
- Developed, trained and documented process improvements for customized clinical workflows
- Resolved customer issues through effective communication and support
- Presented to groups of up to 50 providers in five healthcare organizations nationwide
Front Office Operations Manager
Medical Advanced Pain Specialists
Coon Rapids, MN
09.2013 - 01.2016
- Managed and developed 15 Patient Services Coordinators
- Oversaw the front offices, medical records, and scheduling departments
- Interviewed, hired and developed new staff members
- Assisted in launching new satellite markets/sites
- Implemented new processes to improve productivity, patient experience and satisfaction
- Resolved escalated patient issues and concerns
- Promoted from Patient Services Coordinator to Front Office Operations Manager within one year
Education
Bachelor of Science - Advertising and Public Relations, Management and Marketing
The College of St. Scholastica
Duluth, MN01-2013
Timeline
Patient Intake Manager
Twin Cities Orthopedics
08.2025 - Current
Business Office Operations Manager
Revo Health/Twin Cities Orthopedics
05.2019 - 08.2025
Patient Intake Supervisor
REVO Health/Twin Cities Orthopedics
01.2017 - 05.2019
Applications Specialist
MEDITECH, Inc.
04.2016 - 10.2016
Front Office Operations Manager
Medical Advanced Pain Specialists
09.2013 - 01.2016
Bachelor of Science - Advertising and Public Relations, Management and Marketing
The College of St. Scholastica