Jordan Ortiz
Rockwall,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Parkland Memorial Hospital
Dallas, TX
03.2022 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Maintained accurate records of patient visits in the electronic health record system.
- Coordinated with insurance companies to ensure coverage for services rendered.
- Followed up on any outstanding referrals or authorizations needed for care.
- Ensured compliance with HIPAA regulations when handling sensitive information.
Retail Sales Associate
Belk Department Store
Rockwall , TX
09.2021 - 03.2022
- Operated POS system to process sales, returns, and online orders.
- Maintained a clean and organized inventory and curated displays of rotating seasonal clothing and accessories.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rockwall-Heath High School
Heath, TX06-2031
Skills
- Medical Terminology
- Insurance information collection
- Registration and Scheduling
- HIPAA Compliance
- EPIC software trained
- 50 WPM
Certification
- HIPPA Certified
- CPR/AED/First-Aid Certified
Timeline
Patient Access Specialist
Parkland Memorial Hospital
03.2022 - Current
Retail Sales Associate
Belk Department Store
09.2021 - 03.2022
High School Diploma -
Rockwall-Heath High School