Jordan Palmer
Jamaica Plain,MA
Summary
Creative, growth-oriented sales management professional with proven success in the Laser Hair Removal industry and an eclectic background as a professional performing artist.
Overview
6
6
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
02.2024 - Current
- Consistently met and exceeded Upsell goals by developing strong relationships with clients, partnering with key coworkers to enhance client experience, and streamlining sales processes for ease and simplicity.
- Reviewed sales performance data regularly to identify areas for improvement and implement new success strategies.
- Coached fellow Client Specialists in novel Upsell strategies during promotional months, helping sister clinics reach 100% of goals exceeding $10,000 or more.
Barista Shift Supervisor
Ula Cafe
09.2022 - 01.2024
- Provided exceptional customer service during in up to 200 transactions daily.
- Designed workflows and optimized task delegation to coach a team of 15.
Community Liaison
The Dance Complex
12.2021 - 05.2022
- Advanced public relations by collaborating with diverse groups and stakeholders.
- Designed, compiled, and disseminated marketing assets for up to 60 unique events monthly.
Communications Intern
Boston Harbor Now
11.2021 - 02.2022
- Enhanced organizational reach by creating and distributing press releases, blog posts, social media content, and email blasts with a combined reach of over 500,000 individual households.
- Developed and implemented internal workflows that resulted in a 30% productivity increase in only three months.
Retail Sales Associate
La Pace LLC
04.2019 - 01.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Retail Sales Associate
Sur La Table
12.2017 - 04.2019
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
BFA - Contemporary Theater
The Boston Conservatory
Boston, MA06.2019
Skills
- Rapport and relationship building
- Sales Planning
- KPI Tracking
- Promotional sales events
- Salesforce
- Verbal and written communication
- Sales Coaching
Additional Information
UPCOMING
C1 Volt Lab - Actor - Company One Theater Co. - 2024
PAST
Driving In Circles - Pianist / Backup Vocals - Boston Playwrights Theatre - 2024
Break, Break - Miranda - Legion Theatre Co. - 2023
Pinch Point - Wrigley - Flat Earth Theatre Co. - 2023
Wolf Play - Ash - Brown/Trinity Rep MFA - 2023
Ada And the Engine - u/s Ada - Underground Railway Theatre - 2022
Much Ado About Nothing - u/s Dogberry - Commonwealth Shakespeare Co. - 2022
Truth or Consequences - Watchtower - Fresh Ink Theatre Co. - 2022
The Merchant of Venice - Launcelot - Actors’ Shakespeare Project - 2021
The Goddamn Tooney Lunes - Camellia - Rat Queen Theatre Co. - 2020
Encore!! (tour) - Ichabod - Chamber Theatre Productions - 2019
Timeline
Client Specialist
Milan Laser Hair Removal
02.2024 - Current
Barista Shift Supervisor
Ula Cafe
09.2022 - 01.2024
Community Liaison
The Dance Complex
12.2021 - 05.2022
Communications Intern
Boston Harbor Now
11.2021 - 02.2022
Retail Sales Associate
La Pace LLC
04.2019 - 01.2020
Retail Sales Associate
Sur La Table
12.2017 - 04.2019
BFA - Contemporary Theater
The Boston Conservatory
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