Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jordan Palmer

Jamaica Plain,MA

Summary

Creative, growth-oriented sales management professional with proven success in the Laser Hair Removal industry and an eclectic background as a professional performing artist.

Overview

6
6
years of professional experience

Work History

Client Specialist

Milan Laser Hair Removal
2024.02 - Current
  • Consistently met and exceeded Upsell goals by developing strong relationships with clients, partnering with key coworkers to enhance client experience, and streamlining sales processes for ease and simplicity.
  • Reviewed sales performance data regularly to identify areas for improvement and implement new success strategies.
  • Coached fellow Client Specialists in novel Upsell strategies during promotional months, helping sister clinics reach 100% of goals exceeding $10,000 or more.

Barista Shift Supervisor

Ula Cafe
2022.09 - 2024.01
  • Provided exceptional customer service during in up to 200 transactions daily.
  • Designed workflows and optimized task delegation to coach a team of 15.

Community Liaison

The Dance Complex
2021.12 - 2022.05
  • Advanced public relations by collaborating with diverse groups and stakeholders.
  • Designed, compiled, and disseminated marketing assets for up to 60 unique events monthly.

Communications Intern

Boston Harbor Now
2021.11 - 2022.02
  • Enhanced organizational reach by creating and distributing press releases, blog posts, social media content, and email blasts with a combined reach of over 500,000 individual households.
  • Developed and implemented internal workflows that resulted in a 30% productivity increase in only three months.

Retail Sales Associate

La Pace LLC
2019.04 - 2020.01
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Retail Sales Associate

Sur La Table
2017.12 - 2019.04
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

BFA - Contemporary Theater

The Boston Conservatory
Boston, MA
06.2019

Skills

  • Rapport and relationship building
  • Sales Planning
  • KPI Tracking
  • Promotional sales events
  • Salesforce
  • Verbal and written communication
  • Sales Coaching

Additional Information

UPCOMING

C1 Volt Lab - Actor - Company One Theater Co. - 2024


PAST

Driving In Circles - Pianist / Backup Vocals - Boston Playwrights Theatre - 2024

Break, Break - Miranda - Legion Theatre Co. - 2023

Pinch Point - Wrigley - Flat Earth Theatre Co. - 2023

Wolf Play - Ash - Brown/Trinity Rep MFA - 2023

Ada And the Engine - u/s Ada - Underground Railway Theatre - 2022

Much Ado About Nothing - u/s Dogberry - Commonwealth Shakespeare Co. - 2022

Truth or Consequences - Watchtower - Fresh Ink Theatre Co. - 2022

The Merchant of Venice - Launcelot - Actors’ Shakespeare Project - 2021

The Goddamn Tooney Lunes - Camellia - Rat Queen Theatre Co. - 2020

Encore!! (tour) - Ichabod - Chamber Theatre Productions - 2019


Timeline

Client Specialist

Milan Laser Hair Removal
2024.02 - Current

Barista Shift Supervisor

Ula Cafe
2022.09 - 2024.01

Community Liaison

The Dance Complex
2021.12 - 2022.05

Communications Intern

Boston Harbor Now
2021.11 - 2022.02

Retail Sales Associate

La Pace LLC
2019.04 - 2020.01

Retail Sales Associate

Sur La Table
2017.12 - 2019.04

BFA - Contemporary Theater

The Boston Conservatory
Jordan Palmer