Jordan Pannuty
Denver,CO
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Compassionate preschool teacher with years experience in early childhood development. Certificates to become lead qualified. Versed in developing creative program activities and tracking child progress. Reliable, friendly professional with outstanding communication and organizational abilities. Compassionate Home Health CNA, strengths lie in managing tasks efficiently, building trustful relationships with patients and families, emotional support, and ensuring a comfortable environment for patients.
Overview
7
7
years of professional experience
Work History
Preschool Teacher
Thrive Peschool
Englewood, CO
11.2021 - Current
- Assisted with the planning of age-appropriate activities for children in a preschool setting.
- Supervised children both indoors and outdoors, ensuring their safety at all times.
- Provided emotional support to students and communicated any issues or concerns to the teacher.
- Organized and maintained an orderly classroom environment conducive to learning.
- Maintained daily attendance records, health records, and other required documentation.
- Helped children learn basic skills such as counting, colors, shapes, reading readiness.
- Prepared educational materials needed for lessons and activities.
- Assisted with meal preparation, feeding young children when necessary, and clean up afterwards.
- Monitored student behavior in order to maintain a safe environment for everyone involved.
- Engaged in positive interactions with children throughout the day by playing games or reading stories together.
- Attended staff meetings in order to stay informed about changes within the school system.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized and maintained a safe, clean, and stimulating learning environment for infants.
- Established positive relationships with families by communicating regularly about their child's progress.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Assisted with diaper changes and assisted children with toileting needs when necessary.
CNA
A Place At Home
Centennial, CO
06.2021 - 11.2021
- Provided companionship to elderly and disabled individuals in their home environment.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Transported patients to doctor appointments or other destinations when needed.
- Documented patient care services by charting in designated areas.
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Provided emotional support to family members during difficult times.
- Developed positive relationships with clients through active listening skills.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Encouraged independence among clients while helping them maintain their dignity.
- Kept updated documentation of client progress notes in an organized manner.
Customer Service Representative
A1 Garage Door Sales
Centennial, CO
07.2020 - 08.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Popeyes
Aurora , CO
08.2019 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Server
Quincys Place Retierment Home
Denver, CO
02.2018 - 10.2018
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Overland High School
Aurora, CO08-2021
Some College (No Degree) - BSN
Galen School of Nursing
Aurora, COSkills
- Child Development
- Social Skills Development
- Group and individual instruction
- Child Safety Procedures
- Observational skills
- Training in food handling preparation
- Calm and patient
- Effective listening
- Certified in Early Childhood Education
- Social-emotional learning
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Multi-tasking strength
- Positive and professional
- Cash Register Operation
- Customer Service
- Money Transfer Systems
- Reading comprehension skills
- Written and oral communication skills
- Outgoing Personality
- Problem-Solving
- Conflict Resolution
- Service-oriented
- Flexible Schedule
- Vital signs monitoring
- Personal Hygiene Assistance
- Medical terminology knowledge
- Transporting patients
- Patient-focused care
- Infection control procedures
- Care plan implementation
- Patient Relations
- Light Housekeeping
- Preparing meals
- Valid Colorados driver's license
Languages
1 English
License
- CNA- License #00802872
Certifications
- BLS-Ecard #255414002508
Timeline
Preschool Teacher
Thrive Peschool
11.2021 - Current
CNA
A Place At Home
06.2021 - 11.2021
Customer Service Representative
A1 Garage Door Sales
07.2020 - 08.2021
Cashier
Popeyes
08.2019 - 01.2020
Server
Quincys Place Retierment Home
02.2018 - 10.2018
High School Diploma -
Overland High School
Some College (No Degree) - BSN
Galen School of Nursing