Jordan Parker
Prairie Grove,AR
Summary
Expert telecommunications technician with over 11 years of experience in diagnosing, installing, and repairing fiber optic systems. Known for strong problem-solving abilities and effective communication, contributing to high customer satisfaction and timely project completions.
Overview
13
13
years of professional experience
Work History
Install and Repair Technician
Pgtelco
Prairie Grove, Arkansas
07.2020 - Current
- Diagnosed and repaired telecommunications equipment and systems from backbone to central office.
- Spliced and terminated fiber optic cables using fusion splicing techniques including ribbonizing and mass fusion and lose tube fibers
- Conducted tests on fiber optic installations to ensure signal integrity.
- Diagnosed and repaired issues in fiber optic networks promptly.
- Documented work performed and updated project records accurately on new fiber pant overlay.
- Read and understood diagrams and schematics to accurately perform repairs.
- Conducted routine maintenance on network devices and infrastructure.
- Collaborated with team members to troubleshoot complex technical issues.
- Utilized OTDR and VFL to ensure equipment functionality and reliability in Fiber optic networks.
- Collaborated with project managers to meet deadlines and project requirements.
Premises Technician
AT&T
Springdale, Arkansas
04.2015 - 07.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Installed IPTV and internet systems in residential and commercial properties.
- Followed safety protocols during installations to prevent accidents and injuries.
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Owner/Operator
Safe Logistics LLC
Springdale, Arkansas
09.2012 - 03.2015
- Oversaw daily operations of small business including customer service and financial management.
- Created budgets and monitored expenses to stay within budget limits.
- Delivered and Installed various home appliances including refrigerators, ovens, and dishwashers for GE Direct and Home Depot.
- Coordinated delivery schedules with customers and logistics teams.
- Created budgets and monitored expenses to stay within budget limits.
Education
High School Diploma -
South Side High School
Fort Smith, AR01-2005
Skills
- Fiber optic splicing
- Network diagnostics
- Equipment testing
- Telecommunications repair
- Technical documentation
- Customer service
- Fiber backbone networks
- Project collaboration
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Install and Repair Technician
Pgtelco
07.2020 - Current
Premises Technician
AT&T
04.2015 - 07.2020
Owner/Operator
Safe Logistics LLC
09.2012 - 03.2015
High School Diploma -
South Side High School