Jordan Parker
Shreveport,LA
Summary
Dynamic automotive service professional with extensive experience in managing customer interactions, diagnosing complex vehicle issues, and coordinating repairs efficiently. Skilled in fostering collaborative relationships and enhancing customer satisfaction through exceptional communication, problem-solving abilities, and a deep technical understanding of automotive systems. Committed to delivering results with a strong focus on teamwork and adaptability in fast-paced environments. Recognized for reliability and the ability to thrive under pressure while consistently exceeding performance expectations.
Overview
7
7
years of professional experience
Work History
Service Advisor
Orr Infiniti of Shreveport
Shreveport, LA
04.2025 - Current
- Proficient in Reynolds and Sunbit
- In-Depth Knowledge of all Infiniti models and service intervals
- Maintained customer service relations while upselling services
- Process Claims validate warranty details, assess issues, and process claims through documentation and communication
- Proficiency in service scheduling and management
- Prepared accurate service estimates by calculating parts, labor, and customer payouts
Orr Cadillac of Shreveport
Shreveport, LA
04.2024 - 04.2025
- Proficient in Reynolds and Sunbit
- In-depth knowledge of all Cadillac models and regular maintenance items
- Ability to resolve customer issues
- Correspond with appropriate Warranty providers
- Maintain organized records of customer interactions and vehicle history
- Provide a smooth service experience for customers
Mike Morgan Hyundai Client Advisor
Shreveport, LA
04.2023 - 04.2024
- Provide expert knowledge of Hyundai models to assist customers in making informed purchase decisions
- Foster positive relationships with clients by providing attentive, personalized service
- Guide customers through the sales process, from start to finish including financing and delivery
- Stay up-to-date on new models and industry trends to provide accurate information to customers
- Ensure customers are satisfied with their purchase and experience at the dealership
Harvey Subaru
Bossier City, LA
08.2021 - 04.2023
- Provide expert knowledge of Subaru models to assist customers in making informed purchase decisions
- Foster positive relationships with clients by providing attentive, personalized service
- Guide customers through the sales process, from start to finish including financing and delivery
- Stay up-to-date on new models and industry trends to provide accurate information to customers
- Ensure customers are satisfied with their purchase and experience at the dealership
RSR Unifirst
Shreveport, LA
06.2020 - 08.2021
- Worked on an established route delivering uniforms, cleaning supplies, and various flat goods
- Performed pre-trip and post-trip vehicle inspections documenting deficiencies and ensuring all safety items were in good working order
- Provided satisfaction in every aspect of job performance to both clients and customers
- Installed paper good dispensers for new clients
- Assisted Sales with product feedback on market condition changes
RSR Aramark
Shreveport, LA
09.2019 - 06.2020
- Maintained and improved customer relations
- Satisfied customer inventory needs by cycle counts when necessary
- Maintained invoices and adjusted discrepancies
- Ensured health and safety as the number one goal by following policies and procedure
- Performed routine inspections and maintained company vehicles
Skills
- Driven professional
- Team collaboration expertise
- Organizational skills
- Effective verbal communication
- Negotiation expertise
- Analytical problem-solving
- Flexibility in dynamic environments
- Energetic approach
- Proficient time management
- Customer engagement
- Computer skills
- Vehicle assessment
Timeline
Service Advisor
Orr Infiniti of Shreveport
04.2025 - Current
Orr Cadillac of Shreveport
04.2024 - 04.2025
Mike Morgan Hyundai Client Advisor
04.2023 - 04.2024
Harvey Subaru
08.2021 - 04.2023
RSR Unifirst
06.2020 - 08.2021
RSR Aramark
09.2019 - 06.2020