Jordan Parks, CSM, LSSGB

• Led and managed front-end development of 3 SaaS frameworks for a cybersecurity compliance firm using a modified Scrum framework.
• Wrote front-end logic documents, built frameworks in production, and managed UAT to prepare for deployment.
• Reported on all development results to Senior Leadership.
• As Subject Matter Expert, wrote and published a holistic Process Guide on front-end framework development for future organizational use and compliance.

• Delivered 99% certification rate through effective training on a Medical Information program over 2.5 years, each time critically boosting contractual service level agreements. Trained nurses, pharmacists, pharmacy technicians, and unlicensed individuals.
• Led audit readiness objectives and managed compliance with deviation and CAPA protocols according to Organization and Client SOPs.
• Coordinated project timelines, objectives, stakeholders, and resources to ensure seamless execution of client-requested initiatives.
• Developed training materials - including Job Aids, training presentations, and Work Instructions - for team onboarding, enhancing new employee integration processes.
• Developed and presented a Lean operational solution to senior program leadership and client (solution successfully implemented leading to extensive annual operating cost savings).
• Stabilized and managed relationship with Client PV Ops Team (Pharmacovigilance Team). Owned relationship for one year and then delegated ownership of the relationship to Program Operational Leadership.

• Delivered a Lean enterprise initiative across six business units, $50M in annual revenue, and approximately 400 employees. Transitioned to steady state in Apr2024. Expected to deliver $5.4M in annual operating cost savings.
• Upon taking ownership of the project, immediately stopped an improper use of Scrum and aligned with the steering committee that a hybrid approach was needed – slightly predictive but mostly iterative in nature.
• Elicited requirements through interviews and collaborative project team brainstorming sessions.
• Drafted project charter, integrated needs assessment data from interviews, and provided an aligned enterprise strategy to the steering committee and then the project team.
• Managed risks, issues, stakeholders, and procurement in accordance with PMI best practices.
• Reported on project progress to global leadership (SVPs) through quarterly readouts (internal PowerPoint presentations).
• Led leadership trainings for enterprise leadership team on communications management, root cause analysis, deviation and CAPA management, and DMAIC.

• Managed Risk Evaluation and Mitigation Strategies (REMS) program operations, training and curriculum development, and client relationships.
• Led cross-functional teams to deliver project milestones on time and within budget.
• Developed and implemented project plans - including over 10 SOPs and Job Aids - that streamlined operations and enhanced team collaboration.
• Managed up to thirteen direct reports as operational manager.
• Facilitated stakeholder meetings to align project goals with organizational objectives.
• Monitored and reported on project performance metrics to clients, ensuring adherence to quality standards and timelines.

• Delivered intake of adverse events and product complaints with quality customer service and regulatory compliance. Cross-trained in oncology, cardiovascular, neurology, and rheumatology medical devices.
• Managed and served as project lead for transition to new telephony system. Delivered training manual materials, live training classes, and one-on-one mentoring sessions.
• Managed initiative to develop novel, remote communication channels across program. Delivered communication channels through Microsoft Teams which drove engagement and improved collaboration and program quality.
• Served as designated Program Mentor for new Associates.

• Engaged with patients and healthcare providers to resolve 30-50 claim disputes per day, which successfully enabled patient access to client medications.

Industries Included the Following:

• Nonprofit Mental Health Advocacy
• Personal Training (CPT, CES, USAW-L1)
• Service Industry
• Retail