Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Pascascio

Orange,CA

Summary

Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in resolving complaints and enhancing customer satisfaction. Skilled in forklift operation and data entry, I effectively optimized inventory management processes, ensuring safety and efficiency in fast-paced environments. Committed to delivering exceptional service and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Transfer Driver

Uhaul Moving And Storage
10.2023 - Current
  • Assisted customers with inquiries, providing accurate information on services and products.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Processed rental agreements and transactions using proprietary software systems.
  • Maintained knowledge of inventory management to support customer requests effectively.
  • Safely deliver trucks across Orange County, Inland Empire, and Los Angeles to their destination with a 65 plus mile radius.

Forklift Operator

Northern Refrigerated Transportation
03.2022 - 04.2025
  • Operated forklifts to transport materials within warehouse environment efficiently.
  • Conducted routine inspections of equipment to ensure safety and compliance standards.
  • Loaded and unloaded trucks, optimizing space utilization for maximum efficiency.
  • Collaborated with team members to streamline inventory management processes.

Shipping Associate

Walmart Distribution Center
05.2019 - 01.2022
  • Coordinated daily shipping operations, optimizing workflow for timely order fulfillment.
  • Mentored new associates on safety protocols and efficient handling procedures.
  • Implemented process improvements that reduced errors in inventory management.
  • Led team meetings to enhance communication and resolve logistical challenges.

Produce Clerk

Stater Brothers Markets
10.2016 - 05.2019
  • Managed inventory levels and ensured product rotation to maintain freshness.
  • Assisted customers with inquiries, providing knowledgeable guidance on produce selection.
  • Trained new staff on proper handling techniques and safety protocols for produce management.
  • Conducted quality checks on incoming produce shipments to ensure compliance with standards.

Education

Canyon Ridge High School
Hesperia, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Loading and unloading
  • Shipping and receiving
  • Forklift operation
  • Warehouse safety
  • Housekeeping skills
  • Safe driving
  • TWIC Card Holder - Eligible for secure facility access

Certification

  • OSCAsafe Safety Training Card -
  • Principles of petroleum refining Exp: 07/11/27
  • Refinery Safety overview Exp: 07/12/27
  • Safety as it pertains to crafts Exp: 07/19/27

Timeline

Customer Service Representative/Transfer Driver

Uhaul Moving And Storage
10.2023 - Current

Forklift Operator

Northern Refrigerated Transportation
03.2022 - 04.2025

Shipping Associate

Walmart Distribution Center
05.2019 - 01.2022

Produce Clerk

Stater Brothers Markets
10.2016 - 05.2019

Canyon Ridge High School

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Jordan Pascascio