Jordan Patrick
Orlando
Summary
Dynamic server and sommelier with 22 years at Universal Orlando, excelling in wine selection and customer service. Successfully curated a high-end wine menu, enhancing guest experiences. Proven ability to analyze sales and collaborate with teams, ensuring safety and satisfaction while maintaining exceptional food safety standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Sommelier
Universal Orlando
11.2014 - Current
- Server with 22 years of experience in food preparation and service
- Helped curate the most recent wine menu at an $11 million dollar restaurant
- Review sales numbers of wines
- Possesses a keen knowledge of wine, spirits, beer, entrees
- Encompasses extensive menu knowledge when handling numerous allergies on daily basis to ensure guest safety and satisfaction
- Ability to balance time management with excellent customer service skills
Server
TGI Fridays
Orlando
01.2013 - 11.2014
- Served food and beverages to patrons and immediately remedied issues with orders.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees to perform duties.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Branch Claims Representative
Auto-Owners Insurance Company
Albany
08.2011 - 01.2013
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Documented changes in claim statuses using specialized software systems.
- Determined claim validity and assessed liability and damages to calculate appropriate compensation.
Education
Bachelor of Arts - Electronic Media
University of North Florida
Jacksonville, FL12-2008
Skills
- Wine selection
- Food safety
- Menu curation
- Sales analysis
- Customer service
- Team collaboration
Certification
- WSET Level 1 Wines
- WSET Level 2 Wines Certified
- Currently studying for Level 3 Exam in October
Timeline
Server/Sommelier
Universal Orlando
11.2014 - Current
Server
TGI Fridays
01.2013 - 11.2014
Branch Claims Representative
Auto-Owners Insurance Company
08.2011 - 01.2013
Bachelor of Arts - Electronic Media
University of North Florida
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