Jordan Pelland
Johnson,VT
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
4
4
years of professional experience
Work History
Housekeeper/Housekeeping Supervisor
Stowe Resort Homes
Stowe, VT
07.2021 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports and other business documentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
Supervisor/Front Desk Attendant
Smugglers Notch
Jeffersonville, VT
11.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
Bachelor of Science - Business Administration, Management And Marketing
Northern Vermont University
Johnson, VT05.2022
Skills
- Staff Management
- Team Building
- Excellent Communication
- Planning, Coordination, Cooperation
- Resort Suite, Google Suite, Excel experience
- Training and mentoring
- Customer Service
- Reservations Management
Timeline
Housekeeper/Housekeeping Supervisor
Stowe Resort Homes
07.2021 - Current
Supervisor/Front Desk Attendant
Smugglers Notch
11.2018 - Current
Bachelor of Science - Business Administration, Management And Marketing
Northern Vermont University
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