Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JORDAN PERNICE

Staten Island,NY

Summary

I have experience in customer service, leadership, and administrative support, with strengths in organization and communication. I’m pursuing my master’s degree in Social Work and looking for fulfilling opportunities that align with my career goals. My focus is on growth and creating meaningful impact in the lives of others.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Club Pilates Franchise LLC
03.2025 - Current
  • Collaborate with team members to implement sales strategies that increase store visibility and engagement.
  • Develop promotional displays in alignment with seasonal trends to drive sales initiatives effectively.
  • Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engage with customers to build rapport and loyalty.

Medical Receptionist

Core Chiropractic
01.2024 - 09.2025
  • Streamlined care with healthcare providers, and maintain accurate records.
  • Developed training materials for administrative staff, standardizing procedures across the reception team.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Oversaw insurance verification processes, ensuring timely claims submission and payment processing accuracy.

Assistant Volunteer

Dr. Jen Psychological Services
04.2024 - 05.2025
  • Continuously expanded professional knowledge through participation in workshops, conferences, and ongoing training opportunities.
  • Maintained client confidentiality in all communications, adhering to ethical guidelines and protecting the privacy of sensitive information.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Stayed current on mental health research to follow new developments and research in mental health field.

Retail Supervisor

TJ MAXX
04.2021 - 11.2024


  • Executed sales strategies to drive revenue and meet targets, monitoring metrics for adjustments
  • Resolved customer complaints efficiently, fostering positive relationships and repeat business.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.

Receptionist

R AND R TECHNOLOGIES
04.2017 - 04.2019
  • Facilitated efficient communication by managing phone inquiries and directing calls
  • Facilitated high-stakes partner appointments, demonstrating superior organizational acumen
  • Acquired critical professional experience and enhanced company operations

Education

Master of Social Work - Social Work

College of Staten Island
Staten Island, NY
01-2028

Bachelors of Science - Psychology

Verrazzano Honors At CSI
01.2024

High School Diploma -

Gaynor McCown Expeditionary Learning School
Staten Island, NY
06.2021

Skills

  • Calm under pressure
  • Attentive to detail
  • Computer proficient
  • Professional telephone demeanor
  • Appointment scheduling
  • Administrative support
  • Building rapport

Certification

Basic Life Support (BLS), American Heart Association – Includes CPR & AED, Valid through 08/2027

Timeline

Sales Associate

Club Pilates Franchise LLC
03.2025 - Current

Assistant Volunteer

Dr. Jen Psychological Services
04.2024 - 05.2025

Medical Receptionist

Core Chiropractic
01.2024 - 09.2025

Retail Supervisor

TJ MAXX
04.2021 - 11.2024

Receptionist

R AND R TECHNOLOGIES
04.2017 - 04.2019

High School Diploma -

Gaynor McCown Expeditionary Learning School

Master of Social Work - Social Work

College of Staten Island

Bachelors of Science - Psychology

Verrazzano Honors At CSI

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