Jordan Petersen
Salt Lake City,UT
Overview
8
8
years of professional experience
1
1
Certification
Work History
Risk Analyst | FIU Escalations
Fidelity TalentSource
Salt Lake City, UT
06.2024 - Current
- In the role of a Risk Analyst for the FIU Escalations team, I am responsible for reviewing escalations from internal business partners such as AML and Fraud Surveillance, At-Risk Client Support, Legal, and Compliance. After reviewing, I utilize that data to open cases for our Investigations teams, who file SARs.
- As a Risk Analyst, I am also the first point of contact for law enforcement and assist in financial crimes investigations.
FCRT Specialist/Fraud and Wire Risk
Fidelity Investments
Salt Lake City, UT
04.2023 - 06.2024
- As a FCRT Specialist, I assisted clients with an end-to-end resolution on next steps when their account has been taken over by a criminal, discontinued relationships with client's who would attempt to use our platform for fraudulent activity and guided clients through how to handle external identity theft.
- In this role, I performed full risk assessments using a combination of proprietary tools for knowledge-based authentication, voice verification, transaction monitoring, and online access control monitoring.
- I responded to alerts escalated from our internal business partners, such as client services, at-risk client support, AML/OFAC, and FIU, regarding client behavior involving unusual money movement, trades, login activity, or suspicious caller situations.
- I spearheaded a case management pilot project reserved for top performers for specific case situations escalated directly from our internal FIU department.
- I was promoted to the senior role of Fraud and Wire Risk Specialist after 10 months in the junior role.
Customer Relationship Advocate
Fidelity Investments
Salt Lake City, UT
02.2022 - 04.2023
- Provided a world class customer service experience by assisting customers with managing account maintenance issues, trades, money movement and general inquiries involving investments
- As a top performer on my team, I was quickly chosen for advancement to a more specialized position after acquiring the Series 7, Series 63 and SIE certifications
Private Security Officer
PalAmerican Security
Salt Lake City, UT
09.2019 - 02.2022
- Provided leadership for a team of security officers as part of a contract for Roseman University
- Prepared daily activity reports to submit to our client and trained new personnel assigned to my team
Private Security Officer
PalAmerican Security
Salt Lake City, UT
10.2016 - 10.2016
- Prior to my promotion to team leader, I was a private security officer working in a contract position for Roseman University
- Provided security services on campus by monitoring activity on campus and providing access control
Certification
- CAMS- Certified Anti-Money Laundering Specialist
- Series 7
- Series 63
- SIE
Timeline
Risk Analyst | FIU Escalations
Fidelity TalentSource
06.2024 - Current
FCRT Specialist/Fraud and Wire Risk
Fidelity Investments
04.2023 - 06.2024
Customer Relationship Advocate
Fidelity Investments
02.2022 - 04.2023
Private Security Officer
PalAmerican Security
09.2019 - 02.2022
Private Security Officer
PalAmerican Security
10.2016 - 10.2016
- CAMS- Certified Anti-Money Laundering Specialist
- Series 7
- Series 63
- SIE
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