Jordan Peterson
Wesley Chapel,Fl.
Summary
Seasoned sales professional who generates revenue by securing new customers. 10 years experience building customer relationships and meeting stringent sales goals. resolves inbound phone calls in fast-paced call center environment.
Insurance claims professional skilled in evaluating and processing wide range of claims to ensure fair and timely settlements. Known for strong collaborative skills and delivering consistent results in dynamic settings. Reliable and adaptable, with client-focused approach and proficient in negotiation and problem-solving.
Core competencies include building customer relationships, prospecting, research, reception, customer service, closing sales, problem solving and persuasion skills, ability to overcome objections. Additional competencies in property claims evaluation and settlements, ensuring a satisfactory claims experience for claimants and providing of cost effective solutions for the company.
Overview
16
16
years of professional experience
Work History
Property Manager
Lago Prime Rentals & Investment Group
10.2023 - Current
- Manage daily operations for a portfolio of short-term and vacation rental properties
- Coordinate guest communications, reservations, check-in/check-out procedures, and issue resolution
- Oversee property maintenance, vendor relationships, cleaning teams, and quality control inspections
- Implement pricing strategies and listing optimization across Airbnb, VRBO, and direct booking platforms
- Monitor financial performance, occupancy rates, and operational expenses to maximize profitability
- Deliver exceptional guest experiences resulting in positive reviews and repeat bookings
- Handle owner communications, reporting, and property performance updates
- Assisted in expanding the company's managed property portfolio through owner relations and business development efforts
- Increased booking revenue through strategic pricing, marketing, and operational improvements
Elderly Caregiver
Independant
10.2023 - 06.2025
- Provided compassionate personal care, assisting with daily activities and promoting well-being.
- Administered medication and monitored health conditions to ensure safety and compliance.
- Maintained accurate records of patient progress and care plans for effective communication.
- Implemented strategies to improve client mobility and independence, fostering confidence in daily tasks.
- Collaborated with healthcare professionals to coordinate comprehensive support services for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Property Claims Adjuster
USAA Insurance
01.2022 - 10.2023
- Evaluated property claims to determine validity and accuracy based on policy coverage.
- Conducted thorough investigations, gathering evidence and documentation to support claim decisions.
- Collaborated with policyholders and contractors to facilitate smooth claims processing and resolution.
- Exercised proper judgment and decision making to analyze over 40 claims per week.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Sales Representative
Allstate Insurance Co
04.2021 - 11.2021
- maintains close rate of 40%
- sells auto, home, renters, and off road vehicle policies
- find out client's assets value to help provide proper coverage
- bundle multiple products and educate on the value behind it
- average of 200 inbound calls per week
Customer Service Consultant
Progressive Casualty Insurance Company
02.2017 - 04.2020
- Build rapport with potential customers to establish customer relationships
- Sold auto insurance and special lines
- Handled on average of 250 inbound calls per week
- Maintained a sale closing rate of 30% or higher
- Identifies customer need to ensure best possible solution
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
BDC Agent
Lexus Of Tampa Bay
01.2016 - 02.2017
- Handled up to 100 internet prospects weekly
- Scheduled and followed up with prospects to ensure needs are met and our service is satisfactory
- Ensure customer issues are handled promptly
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Membership sales
Massage Envy
01.2015 - 01.2016
- Answering phones, booking appointments, getting to know our guests and members while creating a comfortable environment for them to visit our spa
- Verify medical records prior to service
- Sell Massage envy memberships Maintain sales percentage of 30%
Customer Service Associate
Macy’s
08.2014 - 01.2015
- Demonstrated items to customers and created customer awareness, interest and sales
- Offer Macy's store credit cards on all sales
- Determined customer needs to ensure best customer experience
Sales Associate/Customer Service Representative/Head Cashier
Forever 21
08.2011 - 08.2014
- Greets and provides excellent customer service while obtaining maximum sales results.
- Oversees cash registers and all other transactions Upsell store products and services Maintains a friendly, professional behavior at all times with customers, supervisors, and co-workers.
- Ensures the store maintains its excellent visual presentation
Sales Associate/Customer Service Representative/Cashier
JC Penney
08.2010 - 08.2011
- Greets Customers with a friendly smile and interacts in an upbeat positive manner
- Closing of store credit card sales.
- Store recovery and Clean Up
- Proper placement of store products and services.
Education
Associate of Science - Marketing Management And Research
Pasco Commuity College
Wesley Chapel, FLDiploma -
Wiregrass Ranch High School
Wesley Chapel, Fl.A.S - Business Administration
Hillsborough Community College
Tampa, FL2011
Skills
- Building customer relationships
- Active listening
- Claims processing
- Settlement negotiation
- Claims investigation
- Risk assessment
- Closing sales
- Prospecting and research
- Problem solving and persuasion skills
- Ability to overcome objections
- Strategic sales knowledge
- Professional telephone demeanor
Timeline
Property Manager
Lago Prime Rentals & Investment Group
10.2023 - Current
Elderly Caregiver
Independant
10.2023 - 06.2025
Property Claims Adjuster
USAA Insurance
01.2022 - 10.2023
Sales Representative
Allstate Insurance Co
04.2021 - 11.2021
Customer Service Consultant
Progressive Casualty Insurance Company
02.2017 - 04.2020
BDC Agent
Lexus Of Tampa Bay
01.2016 - 02.2017
Membership sales
Massage Envy
01.2015 - 01.2016
Customer Service Associate
Macy’s
08.2014 - 01.2015
Sales Associate/Customer Service Representative/Head Cashier
Forever 21
08.2011 - 08.2014
Sales Associate/Customer Service Representative/Cashier
JC Penney
08.2010 - 08.2011
Associate of Science - Marketing Management And Research
Pasco Commuity College
Diploma -
Wiregrass Ranch High School
A.S - Business Administration
Hillsborough Community College