Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Potter

New York,NY

Summary

Proven to excel in high-pressure environments, I've successfully managed and hosted events for up to 100 guests at The Parkgate NYC, enhancing guest satisfaction and loyalty through expert relationship management and complaint resolution. Skilled in team collaboration and safety protocols, my approach significantly improved service efficiency and customer referrals. Seeking a new opportunity in a dynamic entity where I can continue to grow as an event planning professional.

Overview

4
4
years of professional experience

Work History

Head Server, Event Hostess

The Parkgate Nyc
New York, NY
08.2024 - Current
  • Organize and host private events of sizes ranging from 15-100 people
  • Managed high demand environment
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Ensure customers are pleased throughout their stay, as well as addressing any concerns that may arise.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Helped with onboarding process of any new servers, as well as bar backs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

The Purcellville Pub
Purcellville, VA
01.2021 - 06.2024
  • Remained calm and poised when dealing with conflict or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Participated in work meetings to discuss improvements or changes in restaurant
  • Established positive relationships with regular guests through friendly conversations
  • Addressed concerns quickly to improve customer experience and escalated issues to management to resolution when necessary
  • Maintained accurate financial records on a daily basis

Education

Associate of Science - Criminology

Northern Virginia Community College
Annandale, VA
08-2023

Skills

  • Team Collaboration
  • Exceeding Guests Expectations
  • Guest Accommodations
  • Ability to quickly adapt and learn new procedures
  • Complaint Resolution
  • Relationship Management
  • Safety and Sanitation
  • Multi-Tasking
  • Reservation management

Timeline

Head Server, Event Hostess

The Parkgate Nyc
08.2024 - Current

Server

The Purcellville Pub
01.2021 - 06.2024

Associate of Science - Criminology

Northern Virginia Community College

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Jordan Potter