Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Powell

Birmingham,AL

Summary

Results-focused marketing and managerial professional with strength in public relations, event promoting and planning, and leading a group of people, with a background in sales and customer relations. Proactive leader with strengths in communication and collaboration. Proficient in Adobe creative suite such as Illustrator and InDesign, marketing of businesses, and knowledge to promote a favorable image of a company. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

7
7
years of professional experience

Work History

Account Management Specialist

All South Appliance
09.2022 - Current
  • Collaborate with off-site personnel to verify consistent information accessibility and improve customer experience.
  • Work independently with minimal supervision.
  • Negotiate prices, terms of sales, and service agreements.
  • Consult with businesses to supply accurate product and service information.
  • Coordinate with product distribution department and vendors for timely delivery of Products.
  • Contribute to company revenue by securing $250,000 in product sales.

Sales Coordinator

All South Appliance
05.2022 - 09.2022


  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer data into the system, updating the information regularly with changes to buying habits.
  • Directed customer communication to appropriate department personnel.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Supported sales team by delivering current territory sales data and costing information.

Assistant Spa Manager

Salt Medspa of Fayette
10.2021 - 05.2022
  • Anticipated spa guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Supervised operations for spa, handle staff personnel management and implemented regular training to keep employee skills sharp.
  • Coordinated with vendors, and plan and promote events for the spa.
  • Spearheaded creation and implementation of programs focused on key-client business needs.

Head of Marketing

Salt Medspa of Fayette
08.2019 - 05.2022
  • Represented the company at client events, such as open houses for the spa.
  • Generated new business by reaching out to prospective clients by developing creative newsletters and email outreach.
  • Worked with Manager to coordinate marketing activities focused on successful promotion of products and services through social media, events, and content creation.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Managed social media presence on Instagram and Facebook to drive new business, and have increased social media engagements by 10%.
  • Marketed business heavily through print advertising, web presence, and industry referrals, increasing client retention rate by 30%.

Administrative Associate

Salt MedSpa of Fayette
08.2019 - 05.2022
  • Delivered exceptional customer service through direct communication with clients and team members
  • Managed phone calls, booked appointments, and maintained client profiles
  • Responded to client and vendor inquiries via email and telephone, by providing updated and accurate information
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution

Education

Bachelor of Arts - Communications Concentration in Public Relations

Georgia State University
Atlanta, GA
05.2019

Skills

  • Email and telephone decorum
  • Oral and written communication
  • Team collaboration
  • Microsoft Office
  • Adobe Suite/ Canva/ Mailchimp
  • Basic knowledge of editing
  • Guest Relations
  • Crisis management
  • Social Media Content Creation
  • Customer Inquiries

Timeline

Account Management Specialist

All South Appliance
09.2022 - Current

Sales Coordinator

All South Appliance
05.2022 - 09.2022

Assistant Spa Manager

Salt Medspa of Fayette
10.2021 - 05.2022

Head of Marketing

Salt Medspa of Fayette
08.2019 - 05.2022

Administrative Associate

Salt MedSpa of Fayette
08.2019 - 05.2022

Bachelor of Arts - Communications Concentration in Public Relations

Georgia State University

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Jordan Powell