Jordan Quittell
Port St Lucie,FL
Summary
Patient Service Representative/Team Lead with extensive experience at Change Healthcare and OptumHealth, excelling in HIPAA compliance and leadership qualities. Known for delivering exceptional customer service and fostering trust with coworkers. Proven team leader with strong problem-solving skills, dedicated to enhancing patient experiences and ensuring data accuracy in electronic health records.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
OptumHealth
02.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Team Lead
Change Healthcare
12.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered, organized and input information into digital database.
Patient Service Representative
Change Healthcare
05.2018 - 12.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
Education
Indian River State College
Ft. Pierce, FLEducation
Indian River State College
Ft. Pierce, FL05.2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Medical terminology
- Conflict resolution
- Interpreting physician orders
- Phone etiquette
- Queue management
- Telehealth support
- Problem-solving
- Flexible schedule
- Multitasking and organization
- Team collaboration
- Quality assurance
- Team leadership
- Friendly and outgoing
Timeline
Patient Service Representative
OptumHealth
02.2025 - Current
Team Lead
Change Healthcare
12.2022 - Current
Patient Service Representative
Change Healthcare
05.2018 - 12.2022
Education
Indian River State College
Education
Indian River State College